Labor Department Programs and Services Coordinator (Hybrid)

Civicworks; Montville (CT); On-site; USD 55,000 - 70,000; Full time

Job summary

The Labor Department Programs and Services Coordinator oversees day-to-day operations of the Montville American Job Center, supervising staff who deliver workforce services including RESEA, WIOA, Wagner-Peyser, and veteran services.

The role involves using CTHires to manage data and communications, providing leadership and mentoring to staff, coordinating with regional partners, and handling escalated customer interactions.

Qualifications

• Experience supervising staff delivering customer service, adjudications, employer services, or employment planning.
• Ability to use data management systems (CTHires) to record activities, generate reports, and monitor data accuracy.
• Strong leadership, mentoring, and problem-solving skills with ability to handle difficult customer interactions professionally.

Responsibilities

• Oversee day-to-day operations of the Montville American Job Center.
• Supervise staff delivering workforce services including RESEA, WIOA, Wagner-Peyser, and veteran services.
• Provide leadership and mentoring to staff and coordinate with regional partners.
• Handle escalated customer interactions and ensure service quality.

Skills

Leadership

Data management

Mentoring

Staff supervision

Customer service

Tools

CTHires

Job description

The Labor Department Programs and Services Coordinator oversees day-to-day operations of the Montville American Job Center, supervising staff who deliver workforce services including RESEA, WIOA, Wagner-Peyser, and veteran services. The role involves using CTHires to manage data and communications, providing leadership and mentoring to staff, coordinating with regional partners, and handling escalated customer interactions. This is a full-time position (40 hours per week, Monday-Friday, 8:00 a.m.–4:30 p.m.) with an initial six-month probationary period requiring office attendance, and may involve travel to other American Job Center locations as needed.

Key qualifications:

• Current State of Connecticut Department of Labor employee with at least six months of full-time service
• Experience supervising staff providing customer service, adjudications, employer services, or employment planning
• Knowledge of workforce programs such as RESEA, WIOA, Wagner-Peyser, and veteran services
• Ability to use data management systems (CTHires) to record activities, generate reports, and monitor data accuracy
• Strong leadership, mentoring, and problem-solving skills with ability to handle difficult customer interactions professionally