Labor Department Programs and Services Coordinator

JobAps; Montville (CT); On-site; USD 70,000 - 95,000; Full time

Job summary

JobAps in Montville, CT is seeking a Labor Department Programs and Services Coordinator to oversee the American Job Center operations and lead a team delivering RESEA, WIOA, and Veteran services.

The role requires strong leadership, policy knowledge, and experience with CT Hires and RESEA programs, with potential travel to support regional workforce initiatives.

Qualifications

• Eight (8) years of technical level experience in counseling, employment placement or related services.
• One (1) year at advanced working level capacity in related Labor Department roles.
• College training may substitute for experience; 15 credits per half-year up to 4 years for a Bachelor's.
• A Master’s degree may substitute for one additional year of experience.

Responsibilities

• Oversee day-to-day operations of the American Job Center.
• Supervise staff engaged in RESEA, WIOA, Wagner-Peyser, and JVSG/Veteran Services.
• Utilize CTHires to record activities, generate reports, monitor data, and distribute mass emails.
• Provide guidance, mentoring, and leadership to staff.
• Collaborate with regional partners to coordinate services and labor exchange activities.
• Evaluate staff performance and conduct annual reviews.
• Handle escalated customer interactions professionally.

Skills

Policy knowledge

Interpersonal skills

Oral and written communication

Supervisory ability

Problem solving

Leadership

Staff mentoring

Data interpretation

Education

Bachelor's degree or higher

Master's degree substitution for experience

Tools

CTHires

ReEmploy (RESEA)

Job description

Introduction

The State of Connecticut, Department of Labor (DOL) is seeking qualified current agency employees to fill an internal promotional opportunity as a Labor Department Programs and Services Coordinator located in Montville, CT.

Position Highlights

• Full-time, 40 hours per week
• First (1st) shift
• Monday - Friday
• 8:00 a.m. - 4:30 p.m.

Please Note

This opportunity is at the Montville American Job Center (AJC).

The position may require travel to provide support at other American Job Center locations and workforce-related events in other regions as operational needs require.

During the initial six-month probationary period, will be required to report to the office, to learn the duties and responsibilities of the position.

About Us

The Montville American Job Center system is a partnership of organizations in the Eastern region that provides workforce assistance to job seekers and employers. This collaboration of state, regional, and local organizations works as a system to help prepare and train the workforce and offer services that help businesses and industry find talent. We offer a full complement of employment services, including career centers, recruitments, workshops and employment services for veterans. We can also assist with unemployment insurance questions.

The Role

• Oversee day to day operations of the American Job Center
• Supervise staff engaged in providing RESEA, WIOA, Wagner-Peyser, and JVSG/Veteran Services
• Utilize CTHires to record activities, generate reports, monitor data for accuracy and completeness, and distribute mass email communications
• Provide technical guidance, mentoring, and leadership to staff
• Support and assist Unit Director in identifying process issues and suggesting or implementing improvements
• Collaborate with regional partners and AJC staff to coordinate services & support labor exchange activities
• Facilitate staff meetings
• Evaluate staff job performance & process yearly reviews
• Handle difficult or escalated customer interactions in a professional & courteous manner
• May function as office manager in absence of Unit Director
• Could be required to travel to provide support at other American Job Center locations and workforce-related events in other regions as operational needs require
• Perform related duties as needed

What's In It For You

• Visit our new State Employee Benefits Overview page!
• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.

We hope you take this opportunity to continue your career and make an impaCT!

Purpose of Job Class (Nature of Work)

Central Unit

• Assists program manager and/or supervisor in planning and coordination of activities in assigned program areas;
• Leads program development and implementation initiatives;
• Assists in development of agency-wide plans;
• Serves as a resource and provides support to direct service providers;
• Functions as a team leader;
• Monitors program(s) and/or functional areas ensuring goals are met;
• Identifies problems in assigned areas and oversees development of corrective action plans to effect resolution;
• Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
• Monitors program performance indicators to continually assess adequacy of service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
• Assesses need for staff development and conducts or arranges for training;
• Oversees development of procedural manuals and informational memorandums;
• Participates in personnel matters affecting subordinate employees;
• Reviews, interprets, analyzes and adapts state and federal legislation or regulations to determine need for new or revised policies, procedures or regulations;
• Analyzes reports detailing unit performance in relation to team activities and develops and recommends corrective action as needed;
• Leads customer and/or public relations activities as assigned;
• May have accountability as resource specialist for a designated program of service or providing staff support statewide for a program or service of agency;
• May lead in development of grants and contracts;
• May serve as liaison to state or federal agencies with jurisdiction over program;
• May review referee reversals of administrator decisions and draft appeals as appropriate;
• May oversee monitoring and evaluation process for sub-unit or participate in overall statewide monitoring activities;
• May oversee provision of data processing and automation support activities;
• May assist in research and drafting of department regulations including conducting public hearings relating to that process;
• Performs related duties as required.

Field Unit

• Schedules, assigns, oversees and reviews work of staff;
• Provides staff training and assistance;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
• Assists American Job Center Director in planning and administrative coordination of multiple unemployment insurance benefit programs, job services and employment and training programs;
• Provides oversight with regard to scheduling and determines unit staffing requirements;
• Prepares reports and correspondence;
• Maintains adequate controls over pending casework and ensures balanced levels of services within American Job Center;
• Ensures effective application of pertinent laws, regulations and procedures;
• Acts as a resource and facilitator to teams and provides problem solving guidance on a routine basis;
• Monitors program performance indicators to continually assess adequacy of unit service delivery in terms of customer perceived quality, timeliness and compliance with legal mandates and agency objectives;
• Analyzes reports detailing American Job Center performance in relation to unit activities and develops and recommends corrective action as needed;
• Participates in development of long-range planning aimed at meeting agency and American Job Center goals;
• Interviews prospective employees and makes hiring recommendations;
• Assists in preparation of American Job Center annual plan of service;
• Assists Director in budget formulation and oversight;
• May act as a representative of American Job Center for community or public relations contacts;
• May function as office manager in absence of Director;
• Performs related duties as required.

Knowledge, Skill and Ability

• Considerable knowledge of relevant agency policies and procedures;
• Relevant state and federal laws, statutes and regulations;
• Knowledge of management principles and techniques;
• Labor market trends and conditions;
• Effective interviewing techniques;
• Considerable interpersonal skills;
• Oral and written communication skills;
• Problem solving skills;
• Ability to analyze and interpret laws, regulations, legal precedents and court decisions;
• Assess staff training needs and conduct training;
• Supervisory ability.

Minimum Qualifications - General Experience

Eight (8) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have been in an advanced working level capacity at the level of a Labor Department Adjudications Specialist, Labor Department Business Services Specialist, Labor Department Career Development Specialist or Labor Department Resource Associate.

Minimum Qualifications - Substitutions Allowed

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to maximum of four (4) years for a Bachelor's degree.

A Master's degree may be substituted for one (1) additional year of the General Experience.

Preferred Qualifications

• Experience with American Job Center operations
• Experience with RESEA, WIOA, Wagner-Peyser, Unemployment Insurance, Veteran Services, and Business Engagement
• Experience applying priority of service, and program eligibility requirements
• Experience providing technical guidance, mentoring, and leadership to peers
• Experience identifying process issues and suggesting or implementing improvements
• Experience using CTHires (recording activities, case management, messaging, reports/data)
• Experience using ReEmploy (RESEA)
• Experience communicating and providing services to individuals with diverse backgrounds and needs
• Experience deescalating customer complaints
• Experience working with coworkers and partners to support service delivery
• Experience interpreting and applying policies and procedures
• Experience meeting established attendance and scheduling requirements in a public service or customer-facing environment
• Experience in meeting work schedule commitments and operational requirements

Special Requirements

Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Programs and Services Coordinator in a veterans program position must meet the eligibility requirements under Title 38.

Incumbents in this class may be required to speak a foreign language.

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.