Manager, Supportive Service Specialist (929979)

Equus Workforce Solutions; Providence (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

Equus Workforce Solutions in Providence, RI seeks a dedicated professional to enhance workforce solutions and achieve contractual goals. This position involves developing strong participant relationships, ensuring successful program compliance, and implementing supportive services.

The ideal candidate will possess a Bachelor's degree and 1-3 years in workforce development, showcasing exceptional organizational skills and a commitment to customer service. Join us to make a significant impact in our community.

Qualifications

• 1-3 years of experience in workforce development.
• Strong customer service skills required.
• Ability to work independently and with diverse backgrounds.

Responsibilities

• Develop knowledge of RI DHS TANF requirements and maintain participant relationships.
• Ensure contract deliverables and staff satisfaction.
• Promote a supportive organizational culture.

Skills

Customer service skills

Organizational skills

Attention to detail

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Develops a strong knowledge base of RI DHS TANF requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS system
• Ensure the achievement of contract deliverables, staff satisfaction, and the provision of high-quality services to program participants
• Promotes a supportive culture that is committed to organizational goals, quality work, and accountability
• Interprets contract and application language for the verification of support services
• Provides assistance to providers and internal staff to comply with policies, regulations, and financial requirements
• Provides individualized and effective supervision to staff to support participant success and employee knowledge and development
• Ensures all supervisees comply with program requirements, supporting participant interaction and documentation requirements
• Maintains tracking system to monitor supportive services distributed
• Maintains current on policy changes and modifications affecting support services
• Works closely with leadership team to ensure on track to meet contractual goals
• Participates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable.
• Develops partnership with external partners that maximize opportunities for barrier reduction and mitigation
• Serves as an external representative to develop stronger organizational awareness and visibility within the community
• Reviews and evaluates program participants in "supportive services" to ensure timely transition to work readiness
• Implements workshops that support participant success
• Other duties as assigned

Qualifications

• Bachelor's Degree from an accredited university or college, or equivalent work experience
• One to three years in workforce development
• Strong customer service skills required
• Excellent internal and external customer service skills, including a positive attitude and good listening skills
• Ability to work with people from various backgrounds and with various needs
• Ability to work independently
• Excellent organizational and time-management skills with strong attention to detail; knowledge of Microsoft Office software and ability to work in many different programs/platforms.
• Be reliable and a team-player

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.