Labor & Delivery Unit Coordinator — Patient Flow Liaison

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center (BIDMC) Labor & Delivery is seeking a Unit Coordinator to help manage daily operations within a high-volume maternity unit in Boston. You will be a central communications hub, coordinating admissions, transfers, and patient flow while supporting a welcoming environment for patients and families.

Join a collaborative interdisciplinary team dedicated to exceptional patient care and service.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers; ability to navigate web-based applications.

Responsibilities

• Facilitates patient flow through the unit by coordinating admissions, discharges, and transfers.
• Partners with nurses and care team to support unit operations.
• Acts as liaison between patients, families, visitors, and clinicians.
• Ensures timely and accurate communication across the unit.
• Supports a positive, organized, patient-focused care environment and service.

Skills

Customer service

Communication

Basic computer skills

Web-based applications

Multitasking

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Deaconess Medical Center (BIDMC) Labor & Delivery is seeking a Unit Coordinator to help manage daily operations within a high-volume maternity unit in Boston. You will be a central communications hub, coordinating admissions, transfers, and patient flow while supporting a welcoming environment for patients and families.

Join a collaborative interdisciplinary team dedicated to exceptional patient care and service.