Med-Surg Unit Coordinator: Patient Flow & Service Hub

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health seeks a Unit Coordinator for Farr 3, a 28-bed inpatient medical-surgical unit at BIDMC. You will partner with nursing staff to coordinate day-to-day patient flow, admissions, discharges, and transfers while delivering outstanding customer service to patients and families.

This per diem position requires a minimum of 16 hours in a 4-week schedule and pays between $20.50 and $27.59 per hour.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers; ability to navigate web-based applications.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff, and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors, and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
• Utilizes information systems that support unit-based operations, ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies, and outside purchases.
• Coordinates special purchases for patient care needs (e.g., specialty beds).
• Maintains equipment logs and related activities (e.g., JCAHO).
• Manages unit-based patient valuables program.
• Investigates lost belongings and provides detailed summaries as requested.
• Reports unresolved losses to Operations Coordinator.

Skills

Customer service

Computer literacy

Written & verbal communication

Education

High School diploma

Job description

Beth Israel Lahey Health seeks a Unit Coordinator for Farr 3, a 28-bed inpatient medical-surgical unit at BIDMC. You will partner with nursing staff to coordinate day-to-day patient flow, admissions, discharges, and transfers while delivering outstanding customer service to patients and families.

This per diem position requires a minimum of 16 hours in a 4-week schedule and pays between $20.50 and $27.59 per hour.