Unit Coordinator, Antepartum/Postpartum- 40 hrs, Evenings

Veterans in Healthcare; Boston (MA); On-site; USD 28,240 - 38,007; Full time

Job summary

Beth Israel Deaconess Medical Center (BIDMC) in Boston, MA seeks an Unit Coordinator for the Antepartum/Postpartum unit. This role supports daily operations, patient flow, and service excellence within a 62-bed unit and level 1 newborn nursery.

You will coordinate admissions, manage communications, and assist with information systems and supplies to ensure smooth patient care, with an evening, full-time schedule.

Qualifications

• High School diploma or GED; Associate’s degree preferred.
• 0–1 year of related work experience.
• Prior customer service experience.
• Basic computer proficiency; navigate web-based applications.

Responsibilities

• Facilitate patient flow through the unit, coordinate admissions, and assist providers with supplies.
• Answer patient call lights promptly and respond within the scope of the role, adhering to BIDMC Call Light Standards.
• Use information systems to ensure timely response and accurate data input.
• Troubleshoot printer/copier/fax issues; ensure proper billing and equipment maintenance.
• Manage patient valuables program, investigate lost belongings, and report unresolved losses.
• Coordinate registration process and serve as point person for information system issues.

Skills

Customer service

Basic computer

Education

High School diploma or GED

Associate’s degree preferred

Tools

Web-based applications

Job description

Unit Coordinator, Antepartum/Postpartum

Boston, MA – 40 hrs, Evening – Full-time at Beth Israel Deaconess Medical Center (BIDMC)

Overview

The Antepartum/Postpartum Unit provides comprehensive inpatient care for antepartum and postpartum patients and their newborns. The unit consists of 62 private patient rooms across two floors with a Level 1 newborn nursery. The Unit Coordinator serves as a central resource for communication and coordination within the unit, supporting daily operations, patient flow, and exceptional service.

Responsibilities

• Facilitate patient flow through the unit, coordinate admissions, and assist providers with supplies.
• Answer patient call lights promptly and respond within the scope of the role, adhering to BIDMC Call Light Standards.
• Use information systems (provider order entry, bed tracking, nursing call system) to ensure timely response and accurate data input.
• Troubleshoot printer/copier/fax issues; ensure proper billing and equipment maintenance.
• Manage patient valuables program, investigate lost belongings, and report unresolved losses.
• Coordinate registration process and serve as point person for information system issues.

Required Qualifications

• High School diploma or GED (Associate’s degree preferred).
• 0–1 year of related work experience.
• Prior customer service experience.
• Basic computer proficiency; navigate web‑based applications.

Preferred Qualifications

• Previous administrative experience in a healthcare setting.

Competencies

• Decision Making – make decisions based on instructions and procedures.
• Problem Solving – address routine problems and identify process improvements.
• Independence – follow general instructions with supervision.
• Written Communications – communicate clearly in written English.
• Oral Communications – converse in English with staff, patients, and visitors.
• Knowledge – apply standard concepts, practices, procedures, and policies.
• Team Work – work collaboratively in small teams to improve operations.
• Customer Service – provide high level of service with active listening and problem solving.

Physical Nature of the Job

Medium work: may require lifting up to 50 pounds occasionally or up to 20 pounds frequently; the job requires standing and moving during the shift.

Pay Range

$20.50 – $27.59 per hour (base hourly wage; may vary with shift differentials, call pay, premium pay, overtime, etc.)

Equal Opportunity Employer / EEO Statement

Beth Israel Lahey Health is an Equal Opportunity Employer, Veterans/Disabled. All staff must be vaccinated against influenza as a condition of employment. For accommodations during the application process, contact [e-mail].

Job Details

• Employment: Full-time
• Hours/Week: 40
• Shift: Evening
• Category: Nursing Operations
• FLSA: Non-Exempt
• Req ID: JR95593

Location

330 Brookline Avenue, Boston, MA 02215