Lab User Experience Supervisor

PerkinElmer; Collegeville (PA); On-site; USD 69,000 - 104,000; Full time

Job summary

Join a forward-thinking company as a team leader, where you will manage service teams in a dynamic scientific environment. This role emphasizes high standards in service delivery, customer engagement, and team development. You will have the opportunity to foster long-term relationships while ensuring compliance with safety and quality protocols. Your leadership will guide the team in achieving performance metrics and continuous improvement. If you are organized, self-motivated, and passionate about scientific services, this is the perfect opportunity for you to thrive in a collaborative setting.

Qualifications

• 1+ years in a customer-facing role in a scientific environment.
• Experience in mentoring or coaching in a lead role.
• Knowledge of GxP regulations is advantageous.

Responsibilities

• Manage service teams and ensure high service standards.
• Engage with customers to foster collaborative relationships.
• Conduct training and meetings with staff.

Skills

Scientific & Technical Services

Teamwork

Interpersonal Skills

Communication Skills

Organizational Skills

IT Skills

Flexibility

Meeting Facilitation

Proactive Nature

GxP Regulations Awareness

Education

Bachelor’s Degree in Relevant Field

Associate Degree in Relevant Field

High School Diploma

Job description

Job Responsibilities:

• Ensure appropriate management of the service teams within area of responsibility, delivering the services identified in the statement of works, and ensuring that all service requests are allocated, resolved, and closed out accordingly.
• Monitor team’s performance to ensure that the services are delivered to the required high standard.
• Engage in local customer interaction and foster long term collaborative relationships.
• Monitor all groups within area of responsibility to ensure that they operate safely and that all appropriate risk assessments, documentation, procedures, and audits are in place.
• Carry out inductions and training as per PerkinElmer requirements.
• Conduct regular meetings with managed staff through routine meetings and annual reviews (where necessary).
• Maintain oversight and accountability for actions that arise from routine meetings to ensure that they are completed.
• Recruitment of suitable and qualified personnel into the team as per the company’s policies and procedures.
• Provide cover for your manager or peers where necessary.
• To attend and actively participate in comm cells, meetings, and training courses as required.
• Support and contribute to transformational activity appropriate to team and subject matter expertise.
• Ensure timely and accurate reporting of data including any performance metrics.
• Ensure any communications are timely and accurate.
• Seek development opportunities and advise reporting staff of areas to enhance their career/service delivery.
• Build and maintain business continuity plans and ensure skills matrices show development of staff.
• Collaborate with internal and external PerkinElmer staff and customer groups for further business opportunities.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

• Demonstrable experience of providing a range of scientific & technical services.
• Excellent teamwork, interpersonal & communication skills.
• Highly committed, organized, self-motivated & able to manage a complex workload.
• Flexibility within the contracted hours.
• Strong IT skills.
• Comfortable chairing and facilitating meetings.
• Strong team player and a ‘can do’ attitude.
• Intuitive and proactive nature.
• Working to and achieving set targets.
• Experience of working to GxP regulations would be advantageous.
• Awareness of Safety and Quality protocols and guidelines.

Basic Qualifications:

• Bachelor’s degree in relevant field and 1+ years' experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role OR
• Associate degree in relevant field and 3+ years' experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role OR
• High School Diploma with 5+ years of experience in a customer facing role within a scientific environment with 1+ year(s) in a mentoring, coaching, or lead role.

Preferred Qualifications:

• Experience within a laboratory environment.

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching to perform in a service function.
• Occasionally move or lift to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing, and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annualcompensation range for this full-time position is $69,160.00 to $103,480.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.