Lab Technician

Tata Consultancy Services; Austin (TX); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited in Austin, Texas, is seeking a Lab Technician to work alongside engineers validating Mac hardware across hundreds of units. You will unbox, rack, cabling, scan, inventory, and update software/firmware on devices, supporting experiments and data collection.

The role is on-site only, with full-time hours, requiring lifting up to 50 lbs, on-site travel between labs, and availability for long days or weekends if needed.

Formación

• Knowledge of Mac hardware
• Strong troubleshooting skills
• High level of comfort using Terminal and bash
• Strong attention to detail
• Ability to multitask and deliver results under competing priorities

Responsabilidades

• Unboxing and racking on up to several dozen DUTs and peripherals
• Setting up hardware and performing regular software updates to hardware under test
• Assisting engineers with regression or data requests
• Maintaining lab test equipment and infrastructure
• Categorizing and tracking test peripherals using internal tools
• Ongoing documentation of test processes for future reference
• On-site availability to troubleshoot with engineers

Conocimientos

Mac hardware

Troubleshooting

Terminal/Bash

Attention to detail

Multitask

Descripción del empleo

• We need 1 individual to serve as manual lab technicians for the team, and work alongside engineers to perform validation on Mac hardware on 100's of units at a time. The lab technicians will be responsible for unboxing, racking, cabling, scanning, inventory management, lab maintenance, SW/FW updating and assisting with experiments.
• Doing the manual heavy lifted required by racking and maintaining 100's of Mac NPI hardware and test devices
• Assist the team's engineers with their requests for regression or additional data
• Keep track of 100's of devices under test and peripherals
• Setup hardware and perform regular software updates to hardware under test

In Scope

• 100% on-site role with no option for remote work. Must be on-site during working hours to support engineers as needed and to execute tests
• Unboxing and racking on up to several dozen DUTs, peripherals, and other units of test on a daily basis
• Manually preparing hardware to be tested via automated frameworks by first placing, cabling, configuring, and scanning test devices and equipment
• Tearing down racks in a quick and efficient manner to allow for rack space to be used by other projects
• Be available on-site in the labs for troubleshooting issues and assisting engineers when problems arise
• Maintain lab test equipment and infrastructure as requested by the team
• Prioritizing tasks and communicating to team members to identify correct order of tasks. Must alert team members with ample notice if unable to complete assigned tasks on-time
• Categorize and keep track of test peripherals in the lab using internal tools
• On-going documentation of test processes for future reference
• Working on manual tasks required for maintaining or setting up new lab spaces

Skills

• Knowledge of Mac hardware
• Strong troubleshooting skills
• High level of comfort using Terminal and bash
• Strong attention to detail
• Ability to multitask and deliver results under competing priorities

Must-haves for Lab Technician

• Expected to be able to pick up items up to 50 lbs.
• Expected to be available during standard working hours, and, potentially frequently longer working days and/or weekends, if the role demands it.
• Expected to be available on-site 5 days a week.
• Able to quickly travel between different buildings to support labs in different locations.

Preferred for Lab Technician

• Proficiency in Python
• Austin location and expected to work in office and lab - 5 days a week - 9AM to 6PM

Equipment

• None Required (we provide everything)

Success Criteria/Definition of Done

• Critical feedback is accepted and changes are made to improve if needed
• All requests in the queue are performed in a timely manner within defined deadlines.
• Clea r and timely communication with the team
• Requests for support from the team are handled in a timely basis, and correctly (based on any available instructions and attention to detail)