Lab Support Engineer

Insight Global; Milpitas (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Insight Global in Milpitas, CA is seeking a Lab Support Engineer to maintain and improve Linux and Windows server environments supporting hardware development, reliability testing, and engineering validation.

You will automate infrastructure, manage IaC with Ansible or Puppet, troubleshoot hardware, rack servers, monitor uptime, and collaborate with global teams to ensure high availability in fast-paced lab settings.

Qualifications

• 3–6+ years of Linux systems administration experience.
• Experience supporting both Linux and Windows server environments.
• Strong understanding of server hardware and troubleshooting.
• Experience with IaC: Ansible and Puppet; server deployment and configuration.
• Networking knowledge: VLANs, VPNs, routing, subnetting, Wi-Fi.
• Experience with rack-mounted hardware, BMCs and OOB management.
• Strong troubleshooting and root cause analysis skills.
• Ability to work independently in fast-paced environments.
• Excellent communication and documentation abilities.
• Python scripting and automation experience.
• Experience building automation workflows and tooling.
• Monitoring with Prometheus, Grafana, Zabbix, OpenTelemetry.
• Experience with Docker, Containerd, Kubernetes.
• Managing Nginx, HAProxy, load balancers and reverse proxies.

Responsibilities

• Administer Linux and Windows server environments.
• Deploy, configure, and maintain lab infrastructure for engineering teams.
• Install, rack, troubleshoot, and replace server hardware and components.
• Support reliability, thermal, and hardware validation testing environments.
• Monitor and maintain lab uptime and operational stability.
• Build and improve automation solutions for infrastructure management.
• Manage Infrastructure-as-Code deployments using Ansible, Puppet, or similar technologies.
• Assist with lab setup, expansion, and reconfiguration projects.
• Troubleshoot OS, networking, hardware, and infrastructure issues.
• Support engineering teams with data collection systems and testing environments.
• Develop documentation, standards, and repeatable operational processes.
• Identify opportunities to improve reliability, scalability, and efficiency.
• Partner with globally located teams, including Bristol engineering groups.

Skills

Linux administration

Windows servers

Root cause analysis

Documentation

Independent work

Communication

Python scripting

Automation

Tools

Ansible

Puppet

Docker

Kubernetes

Nginx

HAProxy

OpenTelemetry

Prometheus

Grafana

Zabbix

Job description

Job Description

Insight Global is seeking a Lab Support Engineer to join a growing technology team in Milpitas, CA. This individual will be responsible for maintaining and improving Linux and Windows-based server environments that support hardware development, reliability testing, and engineering validation efforts.The ideal candidate will have strong Linux administration experience, hands-on server and hardware knowledge, and a passion for automation. This role goes beyond traditional support and requires someone who can build, improve, and automate infrastructure while ensuring high availability across complex lab environments.

Responsibilities:- Support and administer Linux and Windows server environments- Deploy, configure, and maintain lab infrastructure supporting engineering teams- Install, rack, troubleshoot, and replace server hardware and components- Support reliability, thermal, and hardware validation testing environments- Monitor and maintain lab uptime and operational stability- Build and improve automation solutions for infrastructure management- Manage Infrastructure-as-Code deployments using Ansible, Puppet, or similar technologies- Assist with lab setup, expansion, and reconfiguration projects- Troubleshoot operating system, networking, hardware, and infrastructure issues- Support engineering teams with data collection systems and testing environments- Develop documentation, standards, and repeatable operational processes- Identify opportunities to improve reliability, scalability, and operational efficiency- Partner with teams located globally, including engineering groups in Bristol

Skills and Requirements

• 3-6+ years of Linux systems administration experience
• Experience supporting both Linux and Windows server environments
• Strong understanding of server hardware and troubleshooting
• Experience with:Infrastructure-as-CodeAnsiblePuppetServer deployment and configurationHardware installation and maintenance
• Knowledge of networking concepts including: VLANs, VPNs, Routing, Subnetting, Wi-Fi troubleshooting
• Experience supporting physical infrastructure, including: Rack-mounted equipment, BIOS/Firmware upgrades, BMCs (Baseboard Management Controllers), Out-of-band management networks, PDUs (Power Distribution Units)
• Strong troubleshooting and root cause analysis skills
• Experience working independently in fast-paced environments
• Strong communication and documentation abilities
• Python scripting or software development experience
• Experience building automation tools and workflows
• Monitoring platforms such as: Prometheus, Grafana, Zabbix, Open Telemetry
• Experience with: Docker, Containerd, Kubernetes
• Experience managing: Nginx, HAProxy, Load balancers, Reverse proxies
• Performance troubleshooting across: CPU, Memory, Storage, Networking
• Infrastructure design experience
• Experience supporting engineering labs, hardware development environments, semiconductor organizations, or test labs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].