Lab Support Engineer 2/ Infrastructure Support Engineer

Pyramid Consulting, Inc; Durham (NC); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Job summary

A leading technology company is seeking a Lab Support Engineer in Durham, NC. This role includes providing support for engineering lab systems, executing test configurations, and monitoring infrastructure. Ideal candidates will have deep knowledge of hardware platforms and hands-on experience with networking products. Key skills include customer service, Agile processes, and the ability to automate deployments. This is a 12+ month contract position with competitive pay and benefits.

Qualifications

• Deep knowledge of various hardware platforms required.
• Experience in deploying hardware is essential.
• Ability to automate the deployments with Infrastructure as Code.

Responsibilities

• Provide support for engineering lab systems.
• Execute test configuration plans for lab infrastructure.
• Monitor and troubleshoot the technical environment.

Skills

Deep knowledge of various hardware platforms

Hands-on experience in deploying hardware

Practical experience with scale-out architecture

Hands-on experience with networking products

Great customer service skills

Experience with Agile Scrum development process

Tools

Cisco networking products

Enterprise infrastructure monitoring tools

Ticketing tools

Job description

Immediate need for a talented Lab Support Engineer 2/ Infrastructure Support Engineer. This is a 12+months Contract opportunity with long-term potential and is Durham, NC (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-09099

Pay Range: $26 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Provide general architectural-level client/server and SAN/storage array support for the configuration and maintenance of the engineering computer lab systems for the lab computing environment.
• Responsible for executing the test configuration plans for the lab computing environment infrastructure.
• Responsible for ensuring proper deployment of fiber-channel and IP storage arrays, hosts, switches, software, and storage networking infrastructure.
• Ensure that the technical environment is properly monitored and that any problems are rectified.
• Maintain working knowledge of all documented processes and procedures.
• Identifies opportunities for improvements in efficiency and responsiveness, makes recommendations, and assists in implementing efficiencies.
• Mentor and project-supervise less experienced technicians.
• Identify system or storage performance issues and participate in the development of tools to improve system management.
• Provides technical expertise in the development of collaborative solutions and preventative system upgrades.
• Responsible for creating and executing infrastructure automation
• Responsible for assisting in the design of the computing infrastructure within the lab computing environment.
• Responsible for the deployment of new servers and storage arrays.
• Monitor and troubleshoot the technical environment for problems.
• Maintain a working knowledge of all documented processes and procedures.
• Identify system performance issues and develop tools for better system management.
• Ensure that all services are consistently available to all end users.
• Provide technical assistance and consulting to the users if necessary.
• Complete proactive and preventative system upgrades. Maintain accurate hardware inventory records.
• Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle
• You will partner with various teams in product engineering teams to understand their needs for infrastructure and solutions, and deploy hardware, install, and configure the network, manage software, and troubleshoot across the stack (hardware, OS, network, software)
• Be the part for Shared Services Lab Operations Engineering team
• Partner with the Product Engineering team in creating and executing solutions for their requirements and needs
• Be a part of a team in executing large projects and programs
• Maintaining and documenting processes needed in Lab Operations
• Mentor other lab support technicians on various technologies

Key Requirements and Technology Experience:

• Deep knowledge of various hardware platforms, especially the Client PowerEdge platform
• Hands-on experience in deploying hardware - rack, stack, cable, install, and configure
• Practical experience with scale-out architecture, preferably - installation, configuration, and troubleshooting
• Hands-on experience with networking products - Cisco, Arista, Client switches
• Experience in using ticketing tools like Client
• Experience in enterprise infrastructure monitoring tools
• Communication across various stakeholders
• Great customer service skills - doing everything to help the customer to resolve the issue and finding the RCA
• Experience with Agile Scrum development process
• Experience in using Scrum at scale in a shared services model
• Experience to automate the deployments - preferably Infrastructure as Code
• Knowledge and experience in building infrastructure automation
• Knowledge and experience in using AI tools for monitoring infrastructure services
• Ability to translate business needs into technical requirements
• Creating workable solutions for complex scenarios
• Mentor and train less experienced technicians.

Our client is a leading in Technology industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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