Lab Support Engineer

Tata Consultancy Services; Bedford (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

Intensive training & Certifications

Job summary

Tata Consultancy Services is seeking a LAB systems administrator to deploy and manage lab software within a Life Sciences GxP setting. The role involves SCCM-based deployment, patch management, OS deployment, and device management across Windows devices.

Responsibilities include vendor coordination, license control, and auditing LAB devices, with after-hours work as needed. Salary range: $65,000–$70,000 per year.

Qualifications

• Lab system deployment and systems management in a GxP environment.
• Experience with JAMF for Apple device management and Intune.
• Familiar with Windows 10/11 and patching tools such as SCCM/WSUS.
• Experience coordinating with vendors and auditing LAB software licenses.

Responsibilities

• Configure and monitor LAB oriented software for quality and production.
• Coordinate with LAB software vendors and maintain licenses and version control.
• Audit applications installed on LAB machines/devices.
• Manage software inventory and coordinate vendor upgrades.
• Test new versions, generate logs/reports, and ensure infrastructure stability.
• Apply SCCM expertise for deployment, patching, OS deployment, and maintenance.

Skills

Be a point of contact for technicalEng

Work independently and as a team

Meet deadlines and after-hours work

Education

Bachelor of Computer Science

Tools

SCCM

WSUS

Intune

JAMF

Windows Auto Pilot

LogMeIn Rescue

ServiceNow

Zoom

Microsoft SCCM 2007-2012

Job description

Job Description

Must Have Technical/Functional Skills

Lab System Deployment and Systems Management knowledge, Knowledge in handling GxP environment, JAMF, Windows 11, Windows 10.

JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom, Microsoft SCCM preferred.

Roles & Responsibilities

• Configuring and monitoring the LAB oriented software within the LAB (Quality and production)
• Co ordinating with LAB software vendor and maintaining the license and version control
• Following the LAB device in and out protocols and conducting audits on the applications installed on LAB machines / Devices
• Managing the software inventory and frequent connects with Vendor for upgrade / alternate products recommended
• Testing the new versions and its effects on the infrastructure and producing the logs / reports
• Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
• Experience creating collections, packages, applications within SCCM
• Should have strong experience in SCCM 2007 & 2012
• Experience in installation of Microsoft System Configuration Manager 2007-2012.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• Experience in deploying, troubleshooting, and managing Windows devices
• Must have excellent competency with SCCM, WSUS and other patching tools.
• Experience in supporting Windows Server 2012, 2016, 2019
• Knowledge in handling GxP environment in the Life Sciences domain

Generic Managerial Skills, If any

• Be a point of contact for all proactive technical engagements.
• Work independently and as a team member
• Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.

Salary Range: $65,000- $70,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE