Lab Manager - I

DigiFlight, Inc.; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Security+ certification opportunities

Job summary

DigiFlight, Inc. is seeking a qualified Help Desk Technician in Columbia, Maryland. The successful candidate will be responsible for user setup, ticket management, and support of systems administration tasks. Candidates must have U.S. citizenship and an active DoD Secret clearance, with a preference for TS/SCI. A BS in a related field or HS Diploma with relevant experience is required. Desired qualifications include knowledge of virtualization technologies and good customer support skills.

Qualifications

• Must have an active DoD Secret clearance; TS/SCI clearance preferred.
• 1+ year of directly relevant experience in a Help Desk environment.
• U.S. Citizenship required.

Responsibilities

• Serve as the first level Help Desk for the TEN Lab’s systems.
• Assist with new user setup of equipment and accounts.
• Create and maintain accurate tickets for Help Desk activities.

Skills

Good customer support

Asset management practices

Help Desk ticket processing

Experience with multiple operating systems

Ability to keep detailed notes

Education

BS in Computer Science or related degree

HS Diploma and 3+ years of experience

Tools

Citrix

VMWare

Job description

Responsibilities

• Serve as the first level Help Desk for the TEN Lab’s systems and accounts
• Assist new user setup of equipment, accounts and tools
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
• Create and maintain accurate tickets for Help Desk activities
• Work with Asset Management to support accurate records and maintain a good accounting of assets
• Support the implementation of new technologies and equipment in the lab environment
• Provide support as needed to lab staff in provisioning and issuing equipment to end users and maintaining inventory database
• Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
• Provide insight and updates to lab Standard Operating Procedures (SOPs) and Work Instructions
• Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills

• U.S. Citizenship
• Must have an active DoD Secret clearance; TS/SCI clearance is preferred
• Must be able to obtain DHS Suitability
• 1+ year of directly relevant experience
• Experience with multiple operating systems, including Windows, Linux/Unix & MacOS
• Proficiency and proven capability in Asset management practices and principles
• Help Desk ticket processing and procedures
• Good customer support
• Ability to keep detailed notes
• Must be able to work collaboratively across physical locations

Desired Skills

• Experience with writing technical procedures and SOPs
• Virtualization automation and optimization
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)

Required Education

BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; or HS Diploma and 3+ years of directly relevant experience.

Desired Certifications

• Security+