Benchtop Support Engineer

Tata Consultancy Services; Boston (MA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

401K Plan

Performance Bonus

Professional Training Reimbursement

Job summary

Tata Consultancy Services is seeking professionals proficient in Identity & Access Management to join their team in Boston, Massachusetts. Candidates should have a solid understanding of Active Directory, vulnerability management concepts, and be familiar with EDR platforms.

Offering a competitive salary of $110,000 to $120,000 a year, the company provides excellent benefits including comprehensive medical coverage, vacation time, and professional growth opportunities.

Qualifications

• Proficiency in Active Directory administration, including OU structure and user/service account management.
• Experience with endpoint detection and response platforms, especially CrowdStrike Falcon.
• Familiarity with vulnerability management practices.
• Understanding of lab network architecture and security risks.
• Knowledge of lab data systems like NuGenesis or Empower.

Skills

Proficiency in Active Directory administration

Understanding of allow/deny list enforcement mechanisms

Experience with service account lifecycle management

Working knowledge of endpoint detection and response platforms

Understanding of OT/lab network architecture

Familiarity with vulnerability management concepts

Understanding of how lab instruments authenticate

Familiarity with Transparent Screen Lock

Knowledge of lab data systems

Familiarity with ITIL ITSM principles

Proficiency in PowerShell

Education

Bachelor of Computer Science

Tools

ServiceNow

BeyondTrust

Microsoft Windows Server

PowerShell

Network monitoring tools

Job description

Job Description

Must Have Technical/Functional Skills:

Identity & Access Management

• Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.
• Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.
• Experience with service account lifecycle management and privileged access controls.
• Understanding of enterprise Identity Management tools (Sailpoint).

Endpoint & OT Security

• Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.
• Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.
• Familiarity with USB restriction and software control policies on Windows endpoints.
• Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity

• Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.
• Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.
• Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.
• Awareness of working in Biopharma Laboratory Environments.
• Awareness of GxP and Information Security compliance constraints.
• Familiarity with ITIL ITSM principles.

Tools & Platforms

• ServiceNow or equivalent ITSM platform for demand intake and ticket management.
• BeyondTrust or equivalent privileged access management and remote support tooling.
• Microsoft Windows Server and Windows 10/11 administration.
• Familiarity with network monitoring and log analysis tools.
• Proficiency in PowerShell preferred.

Salary Range

$110,000- $120,000 a year

Benefits

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE