Field Service Engineer

Tata Consultancy Services; Milwaukee (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage (Health

Dental & Vision

Disability Planning & Insurance

Pet Insurance Plans

Job summary

Tata Consultancy Services is seeking an experienced IT Support professional in Milwaukee, WI to provide break-fix, asset management, and remote support across sites. The role emphasizes hardware and software troubleshooting, infrastructure maintenance, and executive support in a plant and office environment.

Must have a Bachelor of Computer Science and at least five years of relevant experience, with ITIL concepts and MCSE/MCP preferred. Flexibility for after-hours work is required.

Qualifications

• Min 5 years of relevant experience.
• ITIL concepts strongly preferred.
• MCSE or MCP certification preferred.
• Production environment experience is a plus.
• Bachelor of Computer Science degree.

Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.

Skills

Communication skills

Problem ownership

ITIL concepts

MCSE MCP

5 years experience

Production environment

Education

Bachelor of Computer Science

Job description

Job Description

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network troubleshooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Support rest of the locations in country remotely if required.
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Roles & Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each callResponsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills

• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range: $50,000-$65,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE