Field Service Engineer

Tata Consultancy Services; North Olmsted (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Tata Consultancy Services seeks an IT Support professional in Ohio to deliver desktop support, OS deployment, and hardware maintenance for office and plant environments. You will assist with asset management, software updates, and remote support across locations.

The role involves hands-on hardware troubleshooting, AV conferencing, and coordinating service calls while ensuring clear communication and documentation of all activities.

Qualifications

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Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Skills

Desktop support

Windows OS

Network troubleshooting

Active Directory

ITIL awareness

Documentation

Communication skills

Asset management

Audio/Video conferencing

Technical support

Education

Bachelor of Computer Science

Tools

SCCM

MobileIron

MS Office

Job description

Job Description

• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network troubleshooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Support rest of the locations in country remotely if required.
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Roles & Responsibilities

• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each callResponsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Generic Managerial Skills

• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)

Salary Range: $50,000-$65,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE