Lab Support Engineer

Tata Consultancy Services Limited; Bedford (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Medical coverage

Parental leave

Commuter benefits

Training reimbursement

Vacation & holidays

Legal & financial aid

Job summary

Tata Consultancy Services is seeking a LAB IT Administrator in Bedford, MA to deploy and manage lab software and maintain licenses. You will oversee SCCM-based deployment, patching, and OS deployment while ensuring compliance with GxP requirements in a life sciences context.

The role requires strong LAB experience, collaboration with vendors, and the ability to work after hours if needed. The position offers competitive salary and benefits.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Experience with SCCM and patch management in a LAB/QA environment.
• Hands-on knowledge of GxP in Life Sciences is preferred.

Responsibilities

• Configure and monitor LAB oriented software in lab (quality and production).
• Coordinate with LAB software vendor and manage licenses & version control.
• Audit apps installed on LAB devices and ensure compliant workflows.
• Maintain software inventory and liaise with vendors for upgrades.
• Test new software versions and generate logs/reports.
• Utilize SCCM for deployment, patching, OS deployment and maintenance.
• Create collections, packages, and applications in SCCM.
• Support Windows devices and SCCM/WSUS patching processes.

Skills

Lab deployment knowledge

SCCM administration

Patch management

GxP in Life Sciences

JAMF

Intune

Windows 10/11

ServiceNow

WSUS

Education

Bachelor's degree in Computer Science

Tools

JAMF

Microsoft Intune

Microsoft SCCM

WSUS

SCCM Console

Job description

Job Description

Must Have Technical/Functional Skills

Lab System Deployment and Systems Management knowledge, Knowledge in handling GxP environment, JAMF, Windows 11, Windows 10. JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom, Microsoft SCCM preferred.

Roles & Responsibilities

• Configuring and monitoring the LAB oriented software within the LAB (Quality and production)
• Co ordinating with LAB software vendor and maintaining the license and version control
• Following the LAB device in and out protocols and conducting audits on the applications installed on LAB machines / Devices
• Managing the software inventory and frequent connects with Vendor for upgrade / alternate products recommended
• Testing the new versions and its effects on the infrastructure and producing the logs / reports
• Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
• Experience creating collections, packages, applications within SCCM
• Should have strong experience in SCCM 2007 & 2012
• Experience in installation of Microsoft System Configuration Manager 2007-2012.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• Experience in deploying, troubleshooting, and managing Windows devices
• Must have excellent competency with SCCM, WSUS and other patching tools.
• Experience in supporting Windows Server 2012, 2016, 2019
• Knowledge in handling GxP environment in the Life Sciences domain

Generic Managerial Skills, If any

• Be a point of contact for all proactive technical engagements.
• Work independently and as a team member
• Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.

Salary Range: $65,000- $80,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE