Lab Solutions Application Specialist - Field Tech

Siemens Healthineers in; Salt Lake City (UT); On-site; USD 74,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Job summary

Siemens Healthineers in the Western U.S. region seeks a Solutions Application Specialist (SAS) to lead successful implementation, validation, training, and ongoing application support of diagnostic instrumentation and data management solutions.

This role focuses on ensuring customer adoption, operational readiness, and compliant installations. Responsibilities include leading go-lives, coordinating with stakeholders, delivering end-user education, and providing advanced technical support while

Qualifications

• Bachelor's degree in Medical Technology, Clinical Laboratory Science, Biology, Chemistry, or a related scientific discipline.
• MT(ASCP), MLS(ASCP), or MT(AMT) certification preferred.
• Minimum of two years of clinical laboratory experience; field applications experience preferred.
• Experience in assay validation, method verification, and statistical analysis related to laboratory test implementation.
• Working knowledge of Chemistry, Immunochemistry, Hematology, and Coagulation testing.
• Strong customer-facing communication, presentation, and training skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Valid driver's license and acceptable driving record in accordance with company policy.

Responsibilities

• Lead customer implementations, system validations, upgrades, and go-live activities for Siemens Healthineers diagnostic solutions.
• Coordinate installation activities with customers and cross-functional teams to ensure timely and successful project completion.
• Deliver Train-the-Trainer and end-user education on instrument operation, quality control, assay performance, and workflow optimization.
• Provide technical application support, troubleshoot customer issues, and participate in escalations as required.
• Drive implementation excellence through effective customer engagement, project coordination, and technical governance.
• Monitor customer satisfaction, identify potential risks, and communicate concerns to appropriate stakeholders.
• Support assay validation activities and statistical analysis associated with new test implementation.
• Mentor and assist other Solutions Application Specialists and provide support across regions and territories as business needs require.
• Maintain compliance with Siemens Healthineers Quality System requirements, company policies, FDA regulations, OSHA requirements, and all safety standards.
• Accurately document activities and utilize company communication and reporting tools.

Education

Bachelor's degree in Medical Technology, Clinical Laboratory Science, Biology, Chemistry, or a related scientific discipline

Strong customer-facing communication, presentation, and training skills

Proficiency with Microsoft Office applications

Ability to manage multiple priorities while delivering exceptional customer service

Tools

Microsoft Office

Job description

Siemens Healthineers in the Western U.S. region seeks a Solutions Application Specialist (SAS) to lead successful implementation, validation, training, and ongoing application support of diagnostic instrumentation and data management solutions.

This role focuses on ensuring customer adoption, operational readiness, and compliant installations. Responsibilities include leading go-lives, coordinating with stakeholders, delivering end-user education, and providing advanced technical support while