Lab Services & Member Care Specialist

One Medical; Washington (District of Columbia); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Competitive benefits

401K match

Job summary

One Medical is seeking a Float Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support while ensuring a top‑notch patient experience across our DC offices. You will serve as the first point of contact, managing patient intake, scheduling, and frontline communications with empathy and professionalism.

Responsibilities include processing specimens, assisting with EKGs, coordinating with providers, and handling front‑desk tasks.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer‑centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human‑centered, customer‑focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions and ensure a fluid in-office experience through patient intake and scheduling.
• Provide best in class venipuncture services across age groups.
• Perform and assist with extended scope duties such as non-blood specimen collection and EKGs/ECGs.
• Maintain high standards of in-office care through proper labeling, handling, and processing of specimens.
• Assist providers and virtual medical team with clerical duties and patient communications.
• Handle front-of-house duties including check-in/check-out and insurance verification.
• Contribute to team development through huddles and problem solving.
• Perform opening/closing duties and maintain office spaces and supplies.
• Master our technology suite (Slack, G-suite, Zoom, Circulation, RingCentral, EMR).

Skills

Customer service

Verbal/written communication

Computer skills

Team collaboration

Venipuncture

Medical assistant experience

Education

High School Diploma or equivalent

Tools

Electronic Medical Record System

Office software

Job description

One Medical is seeking a Float Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support while ensuring a top‑notch patient experience across our DC offices. You will serve as the first point of contact, managing patient intake, scheduling, and frontline communications with empathy and professionalism.

Responsibilities include processing specimens, assisting with EKGs, coordinating with providers, and handling front‑desk tasks.