Lab Services Coordinator – Patient Support & Data Entry

WVU Medicine; Morgantown (WV); On-site; USD 21,000 - 28,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Laboratory Service Representative to perform data entry, handle lab orders, and provide outstanding customer service for patients and clients. The role includes processing samples, coordinating with couriers, and maintaining accurate demographic and billing information.

The position requires a High School Diploma or GED, a valid driver’s license, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Excellent customer service and communication skills required.
• Ability to read/write in English clearly and effectively.
• Ability to handle multiple tasks and coordinate with team members.

Responsibilities

• Handle office tasks including billing reports and daily audits.
• Provide excellent customer service in written and oral communication.
• Answer phones promptly and professionally.
• Obtain demographic/billing/insurance information to process lab orders.
• Receive and label lab samples for delivery to the lab.
• Coordinate with couriers and ensure proper sample handling.
• Process samples per WVUH standards to maintain stability.
• Use hospital communication systems (fax, phones, tracking systems) per standards.
• Work with coordinators and managers to identify issues and improve processes.
• Adapt to changes in workload and scheduling as needed.

Skills

Customer service

Communication skills

Detail oriented

Teamwork

Education

High School Diploma or GED

Tools

Gajema tracking systems

Job description

WVUH West Virginia University Hospitals is seeking a Laboratory Service Representative to perform data entry, handle lab orders, and provide outstanding customer service for patients and clients. The role includes processing samples, coordinating with couriers, and maintaining accurate demographic and billing information.

The position requires a High School Diploma or GED, a valid driver’s license, and strong communication skills.