Laboratory Service Representative

WVUH West Virginia University Hospitals; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

WVU Medicine is seeking a detail-oriented data entry and customer service specialist to support the hospital’s lab operations. Responsibilities include ordering tests, printing results, and canceling tests as needed to support timely patient care.

The role emphasizes accurate data handling, clear communication, and teamwork within the UML office environment in Morgantown, WV. Night shift hours and a full-time schedule are described to ensure continuous lab service.

Qualifications

• High School diploma or GED required.
• Valid driver's license required.
• Excellent customer service and communication skills are essential.
• Attention to detail and ability to multitask are required.

Responsibilities

• Handle office tasks including billing reports, daily audits, scanning, and resolving client issues.
• Provide excellent customer service with clear written and verbal communication.
• Answer telephone calls promptly and concisely.
• Collect demographic, billing, and insurance information for lab orders.
• Receive lab samples at the UML office and prepare for delivery to the lab.
• Receive samples from couriers and label for lab processing.
• Process samples per WVUH standards to maintain stability and quality.
• Centrifuge samples for processing, storage, and delivery.
• Use hospital communications systems in accordance with standards.
• Collaborate with coordinators and managers to identify issues and improvements.
• Demonstrate flexibility to meet department needs amid changing workloads.

Skills

Good communication skills

Adaptability

Attention to detail

Team player

Education

High School Diploma or GED

Valid driver's license

Job description

Welcome! We're excited you're considering an opportunity with us! This position revolves around computer data entry procedures and providing excellent customer service. These include ordering clients' tests, looking up and printing results, canceling tests and other miscellaneous functions in support of the hospital's mission of excellent patient care.

MINIMUM QUALIFICATIONS

• 1. High School Diploma or GED.
• 2. Possess a valid driver's license.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Responsible for office related work including but not limited to billing reports, daily audits, scanning and resolving client issues
• 2. Excellent customer service regarding written and oral communication skills
• 3. Answering telephone calls in a prompt and concise manner
• 4. Obtains demographic/billing/insurance information from clients/patients/family members/legal guardians necessary to process the lab orders
• 5. Receiving lab samples dropped off at the UML office, ordering and labeling these samples for delivery to the lab
• 6. Receives samples dropped off at the UML office by the couriers, ordering and labeling these samples for delivery to the lab
• 7. Processing these samples per WVUH standards to maintain proper stability limits
• 8. Centrifuging samples for processing, storage and delivery
• 9. Uses hospital/UML communications systems (fax, telephones, Gajema tracking systems and computers) in accordance with hospital standards
• 10. Works with the coordinators and managers to identify issues and problems
• 11. Demonstrates flexibility to meet the needs of the department in regard to changes in work volume, planned or unplanned changes in schedule due to call offs

PHYSICAL REQUIREMENTS

• 1. Frequent walking, standing, stooping, reaching, pushing, pulling, lifting (no more than 50lbs)
• 2. Must have reading and comprehensive ability
• 3. Must be able to read and write legible in English
• 4. Must be able to communicate effective

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

• 1. Good Communication Skills
• 2. Ability to adapt and learn and apply new processes.
• 3. Pays attention to detail
• 4. Works well with a team.

ADDITIONAL JOB DESCRIPTION

Scheduled Weekly Hours: 40 Shift: Night (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 191 WVUH Clinical Labs Medical Lab Service Address: 3040 University Ave Morgantown West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is a West Virginia-based academic health system that provides the full continuum of healthcare services at 30 hospitals in West Virginia, Pennsylvania, Ohio, and Maryland.