Laboratory Service Representative

WVU Medicine; Morgantown (WV); On-site; USD 21,000 - 28,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Laboratory Service Representative to perform data entry, handle lab orders, and provide outstanding customer service for patients and clients. The role includes processing samples, coordinating with couriers, and maintaining accurate demographic and billing information.

The position requires a High School Diploma or GED, a valid driver’s license, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Excellent customer service and communication skills required.
• Ability to read/write in English clearly and effectively.
• Ability to handle multiple tasks and coordinate with team members.

Responsibilities

• Handle office tasks including billing reports and daily audits.
• Provide excellent customer service in written and oral communication.
• Answer phones promptly and professionally.
• Obtain demographic/billing/insurance information to process lab orders.
• Receive and label lab samples for delivery to the lab.
• Coordinate with couriers and ensure proper sample handling.
• Process samples per WVUH standards to maintain stability.
• Use hospital communication systems (fax, phones, tracking systems) per standards.
• Work with coordinators and managers to identify issues and improve processes.
• Adapt to changes in workload and scheduling as needed.

Skills

Customer service

Communication skills

Detail oriented

Teamwork

Education

High School Diploma or GED

Tools

Gajema tracking systems

Job description

Laboratory Service Representative### Laboratory Service RepresentativeApply: Operations Support Center: Full time: Posted Today: JR26-48421## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.This position revolves around computer data entry procedures and providing excellent customer service. These include ordering clients’ tests, looking up and printing results, canceling tests and other miscellaneous functions in support of the hospital's mission of excellent patient care.**MINIMUM QUALIFICATIONS****:****EDUCATION, CERTIFICATION, AND/OR LICENSURE:**1. High School Diploma or GED.2. Possess a valid driver’s license.**CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.1. Responsible for office related work including but not limited to billing reports, daily audits, scanning and resolving client issues2. Excellent customer service regarding written and oral communication skills3. Answering telephone calls in a prompt and concise manner4. Obtains demographic/billing/insurance information from clients/patients/family members/legal guardians necessary to process the lab orders5. Receiving lab samples dropped off at the UML office, ordering and labeling these samples for delivery to the lab6. Receives samples dropped off at the UML office by the couriers, ordering and labeling these samples for delivery to the lab7. Processing these samples per WVUH standards to maintain proper stability limits8. Centrifuging samples for processing, storage and delivery9. Uses hospital/UML communications systems (fax, telephones, Gajema tracking systems and computers) in accordance with hospital standards10. Works with the coordinators and managers to identify issues and problems11. Demonstrates flexibility to meet the needs of the department in regard to changes in work volume, planned or unplanned changes in schedule due to call offs**PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Frequent walking, standing, stooping, reaching, pushing, pulling, lifting (no more than 50lbs)2. Must have reading and comprehensive ability3. Must be able to read and write legible in English4. Must be able to communicate effectively**WORKING ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**SKILLS AND ABILITIES:**1. Good Communication Skills2. Ability to adapt and learn and apply new processes.3. Pays attention to detail4. Works well with a team.**Additional Job Description:****Scheduled Weekly Hours:**40**Shift:**Night (United States of America)**Exempt/Non-Exempt:**United States of America (Non-Exempt)**Company:**WVUH West Virginia University Hospitals**Cost Center:**191 WVUH Clinical Labs Medical Lab Service**Address:**3040 University AveMorgantownWest Virginia**Equal Opportunity Employer**West Virginia University Health System and its subsidiaries (collectively \"WVUHS\") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.