Laboratory Services Support Specialist

WVUH West Virginia University Hospitals; USA; Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

WVU Medicine is seeking a detail-oriented data entry and customer service specialist to support the hospital’s lab operations. Responsibilities include ordering tests, printing results, and canceling tests as needed to support timely patient care.

The role emphasizes accurate data handling, clear communication, and teamwork within the UML office environment in Morgantown, WV. Night shift hours and a full-time schedule are described to ensure continuous lab service.

Qualifikationen

• High School diploma or GED required.
• Valid driver's license required.
• Excellent customer service and communication skills are essential.
• Attention to detail and ability to multitask are required.

Aufgaben

• Handle office tasks including billing reports, daily audits, scanning, and resolving client issues.
• Provide excellent customer service with clear written and verbal communication.
• Answer telephone calls promptly and concisely.
• Collect demographic, billing, and insurance information for lab orders.
• Receive lab samples at the UML office and prepare for delivery to the lab.
• Receive samples from couriers and label for lab processing.
• Process samples per WVUH standards to maintain stability and quality.
• Centrifuge samples for processing, storage, and delivery.
• Use hospital communications systems in accordance with standards.
• Collaborate with coordinators and managers to identify issues and improvements.
• Demonstrate flexibility to meet department needs amid changing workloads.

Kenntnisse

Good communication skills

Adaptability

Attention to detail

Team player

Ausbildung

High School Diploma or GED

Valid driver's license

Jobbeschreibung

WVU Medicine is seeking a detail-oriented data entry and customer service specialist to support the hospital’s lab operations. Responsibilities include ordering tests, printing results, and canceling tests as needed to support timely patient care.

The role emphasizes accurate data handling, clear communication, and teamwork within the UML office environment in Morgantown, WV. Night shift hours and a full-time schedule are described to ensure continuous lab service.