Laboratory Service Representative

WVU Medicine; Bensley (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking an entry-level office/support associate to manage data entry and customer service for laboratory test processing. You will handle billing reports, daily audits, and patient information while ensuring accuracy and timely communication with clients.

The role emphasizes strong written and verbal communication, attention to detail, and teamwork in a hospital environment. Night shift and location Morgantown, WV are noted as current scheduling details.

Qualifications

• High School Diploma or GED required.
• Valid driver's license required.

Responsibilities

• Office duties including billing reports and daily audits.
• Provide excellent customer service via written and oral communication.
• Answer telephone calls promptly and concisely.
• Obtain demographic, billing, and insurance information from clients to process lab orders.
• Receive and label lab samples for delivery to the lab.
• Process samples per WVUH standards to maintain stability.
• Centrifuge samples for processing and storage.
• Use hospital communication systems per standards.
• Collaborate with coordinators and managers to identify issues.
• Adapt to changes in workload and scheduling.

Skills

Good communication

Adaptability

Attention to detail

Team player

Education

High School Diploma or GED

Valid driver’s license

Job description

This position revolves around computer data entry procedures and providing excellent customer service. These include ordering clients’ tests, looking up and printing results, canceling tests and other miscellaneous functions in support of the hospital’s mission of excellent patient care.

MINIMUM QUALIFICATIONS** :**

EDUCATION, CERTIFICATION, AND/OR LICENSURE

1. High School Diploma or GED.

2. Possess a valid driver’s license.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Responsible for office related work including but not limited to billing reports, daily audits, scanning and resolving client issues

2. Excellent customer service regarding written and oral communication skills

3. Answering telephone calls in a prompt and concise manner

4. Obtains demographic/billing/insurance information from clients/patients/family members/legal guardians necessary to process the lab orders

5. Receiving lab samples dropped off at the UML office, ordering and labeling these samples for delivery to the lab

6. Receives samples dropped off at the UML office by the couriers, ordering and labeling these samples for delivery to the lab

7. Processing these samples per WVUH standards to maintain proper stability limits

8. Centrifuging samples for processing, storage and delivery

9. Uses hospital/UML communications systems (fax, telephones, Gajema tracking systems and computers) in accordance with hospital standards

10. Works with the coordinators and managers to identify issues and problems

11. Demonstrates flexibility to meet the needs of the department in regard to changes in work volume, planned or unplanned changes in schedule due to call offs

PHYSICAL REQUIREMENTS

1. Frequent walking, standing, stooping, reaching, pushing, pulling, lifting (no more than 50lbs)

2. Must have reading and comprehensive ability

3. Must be able to read and write legible in English

4. Must be able to communicate effectively

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

1. Good Communication Skills

2. Ability to adapt and learn and apply new processes.

3. Pays attention to detail

4. Works well with a team.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Night (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

191 WVUH Clinical Labs Medical Lab Service

Address:

3040 University Ave

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.