Lab Service & Calibration Coordinator

PerkinElmer; Ware (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

PerkinElmer in Ware, MA is seeking a detail‑oriented service support professional to manage service reports, work orders, and calibration activities. You will coordinate with internal teams and external vendors to ensure timely, compliant service delivery.

The role emphasizes strong communication, CMMS proficiency, and adherence to GxP/EHS procedures while supporting daily laboratory operations and audits.

Qualifications

• Secondary education completion (High School Diploma, GCSEs, A‑Levels, or equivalent) with 3 plus years of customer service experience.
• OR post‑secondary education (Associate’s Degree, HNC/HND, or completion of university‑level coursework) with at least 1 year of experience in customer service, laboratory support, or a technical support role.
• Proven experience supporting a technical support team, preferably in a pharmaceutical laboratory environment.
• Proficiency using Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Receive, review, and process service reports ensuring accuracy of data.
• Maintain and update work orders, equipment status, and maintenance records to support timely and compliant closure.
• Provide monthly reporting for scheduling and coordination of preventive maintenance, calibration, and service activities with internal teams and external vendors.
• Serve as the primary point of contact for scientific staff and provide timely updates on service requests.
• Monitor shared inboxes and respond to inquiries promptly in alignment with service expectations.
• Greet and coordinate third-party contractors upon arrival, ensuring they meet EHS, GxP, and site-entry requirements.
• Support the contractor induction process by verifying required documentation and training completion.
• Assist with calibration label workflows and ensure adherence to required procedures.
• Maintain service and calibration documentation according to site expectations/procedures.
• Retrieve and organize records as needed for audits, inspections, or internal reviews.
• Partner with Scientific Services and other site teams to support smooth daily operations.
• Participate in workflow improvements to enhance service quality and efficiency.

Skills

Interpersonal skills

Verbal communication

Written communication

CMMS proficiency

Detail orientation

GxP/EHS compliance

Organization

Cross-functional collaboration

Independent work

Integrity/record-keeping

Education

High School Diploma + 3+ yrs customer service

Associate degree or higher + 1+ yr technical support

Pharmaceutical lab support experience

Tools

Microsoft Office (Outlook, Excel, Word, Teams)

Job description

PerkinElmer in Ware, MA is seeking a detail‑oriented service support professional to manage service reports, work orders, and calibration activities. You will coordinate with internal teams and external vendors to ensure timely, compliant service delivery.

The role emphasizes strong communication, CMMS proficiency, and adherence to GxP/EHS procedures while supporting daily laboratory operations and audits.