Lab Support Specialist

PerkinElmer; Massachusetts; On-site; USD 42,000 - 65,000; Full time

Job summary

PerkinElmer is seeking a Lab Support Specialist to provide coordinated lab services and act as a single point of contact for research groups at customer sites in MA. You will collaborate with multiple teams to ensure smooth lab operations and safety compliance.

The role emphasizes cross-training, documentation, and ongoing communication with stakeholders to resolve issues and support a productive laboratory environment.

Qualifications

• Associates degree with 1+ years' experience in a customer facing role within a scientific environment.
• High School Diploma with 2+ years' experience in a customer facing role within a scientific environment.
• Experience with GLP/GxP and compliance environments is preferred.
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles.

Responsibilities

• Serve as point of contact for customer lab staff, coordinating lab needs and activities.
• Work closely with other teams to deliver lab support services.
• Escort third-party vendors to customer lab staff for maintenance/repairs visits.
• Meet regularly with stakeholders to identify, resolve issues in a timely manner.
• Engage with the customer and PerkinElmer staff to ensure quality and compliance in the lab.
• Collaborate with safety reps to maintain a high level of safety in the lab.
• Provide updates on service work requests to lab users.
• Provide induction/orientation for new customer staff and visitors.
• Cross-train and provide back-up to other lab support areas.
• Complete paperwork per Good Documentation Practice.
• SME on various support needs across buildings/locations.
• Participate in committees supporting LSC's across PerkinElmer and customer sites.

Skills

Customer service

Communication skills

MS Office

Problem solving

Time management

Education

Associates degree

High School Diploma

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Lab Support Specialist

Location(s)

Customer Site - MA

Job Description

We are looking for a highly motivated Lab Support Specialist to provide critical lab support as part of a dynamic PerkinElmer lab service team. The role's purpose is to provide a coordinated service to research groups as part of the Scientific Services General Lab Support team. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. The Lab Support Specialist will typically lead the coordination of services for a designated building or location.

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or elevate as necessary.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide a general induction/orientation for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• Required to cross-train and provide back-up to other lab support areas.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Subject Matter Expert (SME) on various support needs across different buildings/floors/locations.
• Actively participate on committee(s) supporting LSC's across PerkinElmer and the customer sites with a focus on providing guidance through presentation and document creation.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• May be required to provide on-call service for specific controlled temperature units in the lab areas. Hours are between 5:00pm-7:30am Monday thru Sunday. Tasks include but are not limited to transfer of contents from failing fridges and incubators to designated back up units, photograph item placement before & after relocations, properly document failures, provide a work order of failing unit to the facilities team and inform respective end-users about the transfer via email based on the SOP instructions

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time

Critical Skills

• Demonstrates appropriate use of office equipment/software after training
• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions.
• Technical problem-solving skills and attention to details.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Initiative driven with proactive skill set to improve processes.
• Ability to read and interpret chemical labeling and hazardous signage.
• Able to complete relevant paperwork according to principles of Good Documentation Practice.
• Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel

Basic Qualifications

• Associates degree with 1+years' experience in a customer facing role within a scientific environment OR
• High School Diploma with 2+ years' experience in a customer facing role within a scientific environment

Preferred Qualifications

• Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain) and 1-2 years of experience in a customer facing role within a scientific environment.
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
• Intermediate knowl