Lab Operations Lead: Client Services & Specimen Processing

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 98,000 - 215,000; Full time

Job summary

The UCLA Immunogenetics Center within the University of California - Los Angeles Health system is seeking an experienced Client Services & Laboratory Processing Supervisor to lead the daily operations of our Client Services and Sample Processing teams in Los Angeles. You will oversee specimen logistics, client services, workflow optimization, quality compliance, and operational support.

Key duties include supervising operations, managing specimen receiving and distribution, acting as a primary

Qualifications

• Minimum 3 years of supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Ability to identify operational challenges and implement effective solutions in collaboration with laboratory personnel, clinicians, researchers, and external clients.

Responsibilities

• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee the receiving, accessioning, storage, shipment, and distribution of clinical and research specimens.
• Serve as a key point of contact for client inquiries, service requests, issue resolution, and customer support.
• Partner with laboratory leadership on operational planning, workflow improvements, project implementation, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues, perform root cause analyses, and implement corrective actions when needed.
• Manage specimen tracking systems and databases to maintain data integrity and accurate reporting.
• Develop, maintain, and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support laboratory information systems and data management processes.
• Prepare operational reports, monitor performance metrics, and communicate updates to laboratory leadership and stakeholders.

Skills

Leadership

Customer service

Communication

Relationship building

Attention to detail

Regulatory compliance

Job description

The UCLA Immunogenetics Center within the University of California - Los Angeles Health system is seeking an experienced Client Services & Laboratory Processing Supervisor to lead the daily operations of our Client Services and Sample Processing teams in Los Angeles. You will oversee specimen logistics, client services, workflow optimization, quality compliance, and operational support.

Key duties include supervising operations, managing specimen receiving and distribution, acting as a primary