Laboratory Client Services & Processing Lead

UCLA Health; Los Angeles (CA); On-site; USD 98,000 - 215,000; Full time

Job summary

UCLA Health in Los Angeles has a vacancy for a Client Services & Laboratory Processing Supervisor. This role leads daily operations of Client Services and Sample Processing, overseeing specimen logistics, client support, and QA/compliance to ensure high-quality service.

The position requires 3+ years of supervisory experience in clinical laboratory settings, excellent communication and leadership abilities, and collaboration with clinicians and researchers.

Qualifications

• Minimum 3 years of supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.
• Final candidate must disclose any misconduct determinations within the last seven years; UC personnel file review applies.

Responsibilities

• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee receipt, accessioning, storage, shipment, and distribution of specimens.
• Serve as the main contact for client inquiries and service requests.
• Partner with laboratory leadership on operational planning, workflow improvements, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues and implement corrective actions as needed.
• Manage specimen tracking systems and databases for data integrity and reporting.
• Develop and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support LIS and data management.
• Prepare operational reports and communicate updates to leadership.

Skills

Leadership

Customer service

Communication

Relationship-building

Problem solving

Attention to detail

Regulatory compliance

Tools

Laboratory information systems

Job description

UCLA Health in Los Angeles has a vacancy for a Client Services & Laboratory Processing Supervisor. This role leads daily operations of Client Services and Sample Processing, overseeing specimen logistics, client support, and QA/compliance to ensure high-quality service.

The position requires 3+ years of supervisory experience in clinical laboratory settings, excellent communication and leadership abilities, and collaboration with clinicians and researchers.