Client Services & Laboratory Processing Supervisor

UCLA Health and David Geffen School of Medicine; Los Angeles (CA); On-site; USD 98,000 - 215,000; Full time

Job summary

The UCLA Immunogenetics Center in Los Angeles seeks an experienced Client Services & Laboratory Processing Supervisor to lead daily operations for Client Services and Sample Processing teams. You will oversee specimen logistics, client services, workflow optimization, and quality compliance while collaborating with leadership on strategic initiatives.

Responsibilities include supervising operations, receiving, accessioning, storage, shipment of specimens, data management, and developing SOPs to

Qualifications

• Minimum 3 years of recent supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship‑building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.

Responsibilities

• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee the receiving, accessioning, storage, shipment, and distribution of clinical and research specimens.
• Serve as a key point of contact for client inquiries, service requests, issue resolution, and customer support.
• Partner with laboratory leadership on operational planning, workflow improvements, project implementation, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues, perform root cause analyses, and implement corrective actions when needed.
• Manage specimen tracking systems and databases to maintain data integrity and accurate reporting.
• Develop, maintain, and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support laboratory information systems and data management processes.
• Prepare operational reports, monitor performance metrics, and communicate updates to laboratory leadership and stakeholders.

Skills

Supervisory experience

Client services

Laboratory operations

Leadership

Communication

Regulatory compliance

Data management

Job description

Description

The UCLA Immunogenetics Center is seeking an experienced Client Services & Laboratory Processing Supervisor to lead the daily operations of our Client Services and Sample Processing teams. In this role, you will oversee specimen logistics, client services, workflow optimization, quality compliance, and operational support. Key duties include:

• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee the receiving, accessioning, storage, shipment, and distribution of clinical and research specimens.
• Serve as a key point of contact for client inquiries, service requests, issue resolution, and customer support.
• Partner with laboratory leadership on operational planning, workflow improvements, project implementation, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues, perform root cause analyses, and implement corrective actions when needed.
• Manage specimen tracking systems and databases to maintain data integrity and accurate reporting.
• Develop, maintain, and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support laboratory information systems and data management processes.
• Prepare operational reports, monitor performance metrics, and communicate updates to laboratory leadership and stakeholders.

Salary Range: $98,200.00/year - $214,600.00/year

Qualifications

• Minimum 3 years of recent supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.