Client Services & Laboratory Processing Supervisor

UCLA Health; Los Angeles (CA); On-site; USD 98,000 - 215,000; Full time

Job summary

UCLA Health in Los Angeles has a vacancy for a Client Services & Laboratory Processing Supervisor. This role leads daily operations of Client Services and Sample Processing, overseeing specimen logistics, client support, and QA/compliance to ensure high-quality service.

The position requires 3+ years of supervisory experience in clinical laboratory settings, excellent communication and leadership abilities, and collaboration with clinicians and researchers.

Qualifications

• Minimum 3 years of supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.
• Final candidate must disclose any misconduct determinations within the last seven years; UC personnel file review applies.

Responsibilities

• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee receipt, accessioning, storage, shipment, and distribution of specimens.
• Serve as the main contact for client inquiries and service requests.
• Partner with laboratory leadership on operational planning, workflow improvements, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues and implement corrective actions as needed.
• Manage specimen tracking systems and databases for data integrity and reporting.
• Develop and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support LIS and data management.
• Prepare operational reports and communicate updates to leadership.

Skills

Leadership

Customer service

Communication

Relationship-building

Problem solving

Attention to detail

Regulatory compliance

Tools

Laboratory information systems

Job description

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Work Schedule

Monday – Friday, 8:00am – 5:00pm

Posted Date

10/21/2026

Salary Range: $98200.00 - 214600.00 Annually

Employment Type

Duration

Indefinite

Job #

33592

Primary Duties and Responsibilities

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The UCLA Immunogenetics Center is seeking an experienced Client Services & Laboratory Processing Supervisor to lead the daily operations of our Client Services and Sample Processing teams. In this role, you will oversee specimen logistics, client services, workflow optimization, quality compliance, and operational support. Key duties include:

• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee the receiving, accessioning, storage, shipment, and distribution of clinical and research specimens.
• Serve as a key point of contact for client inquiries, service requests, issue resolution, and customer support.
• Partner with laboratory leadership on operational planning, workflow improvements, project implementation, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues, perform root cause analyses, and implement corrective actions when needed.
• Manage specimen tracking systems and databases to maintain data integrity and accurate reporting.
• Develop, maintain, and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support laboratory information systems and data management processes.
• Prepare operational reports, monitor performance metrics, and communicate updates to laboratory leadership and stakeholders.

Salary Range: $98,200.00/year - $214,600.00/year

Job Qualifications

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• Minimum 3 years of recent supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.
• As a condition of employment the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.