Lab Operations & Events Manager — Build Community & Revenue

Serendipity Labs; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

10% Quarterly Bonus Plan

Commission Potential

80 % Paid Medical, Dental, Vision

Paid Parental Leave

Job summary

Serendipity Labs is seeking a Lab Operations Manager to lead our team in delivering upscale experiences for members at our Los Angeles location. You will drive Meetings & Events, marketing and community initiatives, and ensure smooth daily operations with a focus on revenue and member satisfaction.

The role emphasizes team leadership, event coordination, and exceptional service in a fast-paced coworking environment. Competitive benefits and growth opportunities are offered.

Qualifications

• Experience leading teams in hospitality driven environments.
• Strong customer service orientation and guest focus.
• Ability to manage events and meetings with attention to detail.

Responsibilities

• Oversee meeting and events operations from inquiry to billing.
• Lead Experience Coordinators to deliver excellent member experiences.
• Coordinate marketing and community initiatives to drive engagement.
• Manage lab operations, onboarding, invoicing, and stock control.

Skills

Team Leadership

Hospitality

Customer Service

Sales Support

Job description

Serendipity Labs is seeking a Lab Operations Manager to lead our team in delivering upscale experiences for members at our Los Angeles location. You will drive Meetings & Events, marketing and community initiatives, and ensure smooth daily operations with a focus on revenue and member satisfaction.

The role emphasizes team leadership, event coordination, and exceptional service in a fast-paced coworking environment. Competitive benefits and growth opportunities are offered.