Lab Operations & Admin Coordinator

JM Test Systems, Inc.; Mount Braddock (PA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

HSA with employer contribution

Paid time off and holidays

401(k) with company matching

Company-paid life insurance

Supplemental insurance policies

Training and development opportunities

Growth opportunities within JM Test

Job summary

JM Test Systems is seeking an Administrative Operations Specialist to ensure calibration and lab workflows run smoothly. You will coordinate with technicians and customers to keep equipment moving, prepare service quotes, and ensure paperwork is complete for on-time billing.

You’ll support the PPE rotation program, track equipment status, and assist accounts receivable while communicating clearly across teams in a fast-paced lab environment.

Qualifications

• High school diploma or equivalent required.
• 3+ years of administrative, workflow coordination, or customer service experience in a technical or operational environment.
• Strong organization and attention to detail, with the ability to manage multiple priorities, meet deadlines, and work independently.
• Excellent written and verbal communication and a professional, customer-focused approach.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Associate's degree preferred, or accounts receivable experience, or understanding of accounting and bookkeeping principles.

Responsibilities

• Keep equipment moving by routing service requests to the right lab personnel and confirming deadlines with technicians.
• Maintain HOT LIST of high-priority equipment and flag delays to management.
• Keep customers informed with status updates, delays, estimates, and timelines.
• Review work orders and paperwork for completeness and generate calibration/repair quotes; track approvals for invoicing.
• Manage PPE rotation and testing in line with NFPA 70E; coordinate with vendors and maintain records.
• Build and maintain reports on production, backlog, equipment status, and labor hours for leadership.

Skills

Administrative experience

Strong organization

Attention to detail

Excellent communication

MS Office proficiency

Education

High school diploma or equivalent

Associate's degree preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

JM Test Systems is seeking an Administrative Operations Specialist to ensure calibration and lab workflows run smoothly. You will coordinate with technicians and customers to keep equipment moving, prepare service quotes, and ensure paperwork is complete for on-time billing.

You’ll support the PPE rotation program, track equipment status, and assist accounts receivable while communicating clearly across teams in a fast-paced lab environment.