Lab IT Support & Validation Engineer - Windows 11 Upgrade

Socket.dev; Cambridge (MA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Life Insurance

Disability Insurance

Job summary

Verista is seeking a Lab IT Support Engineer for a 6+ month contract to upgrade Windows 11 across Research & Development laboratories. The role requires onsite work 5 days/week in Cambridge, MA and close collaboration with scientists, instrument vendors, and IT teams to minimize disruption and ensure successful deployment.

Ideal candidates will have hands-on experience with instrument-connected PCs, strong troubleshooting skills across Windows and networking, and excellent communication

Qualifications

• Experience supporting Windows 10/11 in enterprise or laboratory environments.
• Hands-on experience with instrument-connected PCs or scientific laboratory systems.
• Strong troubleshooting skills across Windows OS, hardware, software, Active Directory, and basic networking.
• Excellent communication skills and ability to work directly with scientists, vendors, and IT teams.

Responsibilities

• Perform Windows 11 upgrades on laboratory workstations and instrument-connected PCs.
• Coordinate upgrade activities with instrument vendors, both onsite and remotely.
• Follow vendor installation procedures to restore instrument software and connectivity after upgrades.
• Troubleshoot Windows, hardware, software, and network connectivity issues during deployment.
• Partner with scientists to support post-upgrade validation and resolve technical issues.
• Document upgrade activities and elevate issues as needed.
• Ensure laboratory systems are returned to operational status quickly and efficiently.

Job description

Verista is seeking a Lab IT Support Engineer for a 6+ month contract to upgrade Windows 11 across Research & Development laboratories. The role requires onsite work 5 days/week in Cambridge, MA and close collaboration with scientists, instrument vendors, and IT teams to minimize disruption and ensure successful deployment.

Ideal candidates will have hands-on experience with instrument-connected PCs, strong troubleshooting skills across Windows and networking, and excellent communication