Lab IT Support Specialist - Windows & Instrument Systems

Trispoke managed services; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Trispoke managed services in Seattle, WA seeks a Lab Computing Analyst to provide technical IT support in a laboratory environment. You will maintain laboratory IT environments, assist with instrument-driven software, and collaborate with infrastructure teams to ensure compliant operations.

The role emphasizes Windows-based system support, hardware troubleshooting, network connectivity, and adherence to PPE and safety protocols within a lab setting.

Qualifications

• Bachelor's degree with 2+ years of technical experience, or an Associate's with 3+ years, or a high school diploma/equivalent with 5+ years of technical experience.
• Strong experience with Windows operating systems and desktop support.
• Ability to troubleshoot complex hardware, software, networking, and connectivity issues.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities and projects within established timelines.
• Comfortable working in a laboratory/controlled environment and following PPE and safety requirements.

Responsibilities

• Implement, monitor, and provide technical support for laboratory IT environments integrated with scientific instrumentation.
• Configure and support Windows-based computers, operating systems, desktop hardware, peripherals, and applications.
• Support instrument-controlled software and troubleshoot instrument-related computer issues.
• Perform computer imaging, system upgrades, software installations, and hardware troubleshooting.
• Manage equipment onboarding, relocation, retirement, and inventory.
• Administer Windows security, including user/group permissions, file/folder permissions, Group Policy, and local security policies.
• Troubleshoot networking and connectivity issues involving laboratory systems and instrumentation.
• Act as the primary technical support contact for instrument vendors.
• Partner with client infrastructure teams to escalation and resolve complex technical issues.
• Support system validation, change management, upgrades, and implementation activities.
• Maintain accurate physical inventory of laboratory equipment, PCs, software, and related assets.
• Ensure laboratory systems comply with applicable corporate IT, security, quality, and compliance requirements.
• Provide technical support for software and hardware-related inquiries.
• Prepare weekly engineering/service reports and participate in client meetings.
• Support laboratory and enterprise IT initiatives as required.
• Maintain required training and compliance related to health, safety, security, environmental, and operational requirements.

Skills

Windows operating systems

Desktop support

Customer service

Communication

Problem-solving

Multitasking

Education

Bachelors degree

Associate's degree

High school diploma/equivalent

Tools

Active Directory

Group Policy

Job description

Trispoke managed services in Seattle, WA seeks a Lab Computing Analyst to provide technical IT support in a laboratory environment. You will maintain laboratory IT environments, assist with instrument-driven software, and collaborate with infrastructure teams to ensure compliant operations.

The role emphasizes Windows-based system support, hardware troubleshooting, network connectivity, and adherence to PPE and safety protocols within a lab setting.