Lab IT Computing Analyst: Instrumentation & Lab Systems

Ipro Networks Pte. Ltd.; Seattle (WA); On-site; USD 68,000 - 75,000; Full time

Job summary

IntelliPro is seeking a Lab Computing Analyst to support customer laboratory IT environments and instrumentation in Seattle. The role involves implementing benchtop computing designs, administering Windows platforms, and maintaining software and hardware inventories.

Key duties include security, onboarding/offboarding of equipment, and collaborating with client teams. Strong communication and problem-solving skills are essential for this 6‑month engagement with possible extension.

Qualifications

• Bachelor’s degree with 2+ years of technical experience, or an Associate’s with 3+ years, or a High School Diploma with 5+ years.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Responsibilities

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assures connectivity of customer’s Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across allEnterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Skills

Customer service

Troubleshooting

Communication

Multi-project management

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Microsoft Office

Windows

Remote computing

Networking

Job description

IntelliPro is seeking a Lab Computing Analyst to support customer laboratory IT environments and instrumentation in Seattle. The role involves implementing benchtop computing designs, administering Windows platforms, and maintaining software and hardware inventories.

Key duties include security, onboarding/offboarding of equipment, and collaborating with client teams. Strong communication and problem-solving skills are essential for this 6‑month engagement with possible extension.