Lab IT Support Engineer for Scientific Instruments

D-Ploy; Cambridge (MA); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

D-ploy in Cambridge, MA is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory systems, instruments, and related infrastructure within a dynamic life sciences environment.

You will collaborate with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology, enabling experiments and data collection with minimal downtime.

Qualifications

• Minimum 2 years of experience in a laboratory IT support role.
• Experience supporting Windows-based workstations and servers in lab environments.
• Fluent in English and able to communicate with scientists and IT teams.
• Strong hardware, software, and network troubleshooting skills.
• Able to provide hands-on onsite IT support in a lab setting.
• Knowledge of data integrity and IT security practices in labs.

Responsabilités

• Provide hands-on IT support for laboratory instruments, workstations, and computer systems.
• Install, configure, and maintain Windows-based lab IT equipment.
• Troubleshoot connectivity and software issues between instruments, servers, and IT infra.
• Support laboratory applications such as Waters Empower and Incucyte.
• Manage data archiving, backups, and access permissions for lab systems.
• Assist with instrument installations, relocations, upgrades, and replacements.
• Document system configurations and IT support procedures accurately.
• Ensure compliance with security and data integrity requirements in the lab.
• Provide general onsite IT and end-user support as needed.

Connaissances

IT support

Windows troubleshooting

Networking

Documentation

On-site support

English fluency

Outils

Waters Empower

Incucyte

LIMS

ELN

Zebra printer

Brady printer

Description du poste

D-ploy in Cambridge, MA is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory systems, instruments, and related infrastructure within a dynamic life sciences environment.

You will collaborate with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology, enabling experiments and data collection with minimal downtime.