Lab IT & LIMS Support Specialist

Precise Software Solutions, Inc.; Arkansas; Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Comprehensive Health Benefits

Paid Time Off 15 days/year

Retirement Plan with 4% match

Training and Development

Wellness Incentives

Résumé du poste

Precise Software Solutions, Inc. is hiring an IT Laboratory Support Specialist to provide first-line IT support for twelve laboratories, on-site at Jefferson, Arkansas, with occasional remote assistance for other labs in the U.S.

and rare travel for in-person support. The role requires combining IT experience with laboratory setting exposure; responsibilities include configuring equipment, assisting with LIMS, user training, data backups, and coordinating with instrument manufacturers to resolve

Qualifications

• Minimum 1 year experience in a laboratory environment providing hands-on IT support or performing laboratory duties OR a degree in a laboratory science.
• Minimum 2 years IT support experience with direct user contact and demonstrated gold-standard customer service or equivalent education/training.
• BioMedical IT experience or equivalent preferred.
• Passion for solving problems and helping people resolve issues.
• Demonstrated exceptional oral and written communication skills.
• Ability to work collaboratively as part of a geographically dispersed team and serve as the primary source of information about the site(s) they support.

Responsabilités

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Resolve incidents with printers, copiers and scanners.
• Accurately and promptly record, update, and document requests using the IT service desk system and other ticketing system and provide prompt resolution.
• Work with laboratory staff to promptly resolve issues without disruption of workflow and with sensitivity to user needs and request urgency.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.

Connaissances

IT Support

Laboratory IT

Customer Service

Formation

BA/BS Computer Science or IT-related degree

Outils

Waters Empower

NuGenesis

Description du poste

Precise Software Solutions, Inc. is hiring an IT Laboratory Support Specialist to provide first-line IT support for twelve laboratories, on-site at Jefferson, Arkansas, with occasional remote assistance for other labs in the U.S.

and rare travel for in-person support. The role requires combining IT experience with laboratory setting exposure; responsibilities include configuring equipment, assisting with LIMS, user training, data backups, and coordinating with instrument manufacturers to resolve