IT Lab Support Specialist

D-Ploy; Cambridge (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

D-ploy in Cambridge, MA is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory systems, instruments, and related infrastructure within a dynamic life sciences environment.

You will collaborate with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology, enabling experiments and data collection with minimal downtime.

Qualifications

• Minimum 2 years of experience in a laboratory IT support role.
• Experience supporting Windows-based workstations and servers in lab environments.
• Fluent in English and able to communicate with scientists and IT teams.
• Strong hardware, software, and network troubleshooting skills.
• Able to provide hands-on onsite IT support in a lab setting.
• Knowledge of data integrity and IT security practices in labs.

Responsibilities

• Provide hands-on IT support for laboratory instruments, workstations, and computer systems.
• Install, configure, and maintain Windows-based lab IT equipment.
• Troubleshoot connectivity and software issues between instruments, servers, and IT infra.
• Support laboratory applications such as Waters Empower and Incucyte.
• Manage data archiving, backups, and access permissions for lab systems.
• Assist with instrument installations, relocations, upgrades, and replacements.
• Document system configurations and IT support procedures accurately.
• Ensure compliance with security and data integrity requirements in the lab.
• Provide general onsite IT and end-user support as needed.

Skills

IT support

Windows troubleshooting

Networking

Documentation

On-site support

English fluency

Tools

Waters Empower

Incucyte

LIMS

ELN

Zebra printer

Brady printer

Job description

D-ploy is an IT and Engineering Solutions company operating across Europe and the United States. We deliver innovative and reliable IT services to clients across various industries, helping businesses maintain efficient, secure, and high-performing technology environments.

We are looking for a skilled and motivated Lab IT Support Specialist to join our team in Cambridge, Massachusetts. In this role, you will provide hands‑on technical support for laboratory IT systems, scientific instruments, and associated infrastructure within a dynamic life sciences environment.

You will work closely with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology.

Tasks and Responsibilities

• Provide hands‑on IT support and troubleshooting for laboratory instruments, connected workstations, and associated computer systems.

• Install, configure, maintain, and upgrade Windows‑based workstations and laboratory IT equipment.

• Troubleshoot network connectivity, software, hardware, and communication issues between laboratory instruments, servers, and IT infrastructure.

• Support specialized laboratory applications, including Waters Empower, Incucyte, and related scientific software.

• Manage laboratory data archiving, backups, access permissions, and system maintenance activities.

• Provide technical assistance during laboratory equipment installations, relocations, upgrades, and replacements.

• Configure, maintain, and troubleshoot tablets and peripheral devices used in laboratory workflows.

• Collaborate with scientists, laboratory personnel, corporate IT teams, and external vendors to resolve technical issues.

• Maintain accurate documentation of system configurations, troubleshooting procedures, and IT support activities.

• Ensure laboratory IT systems comply with applicable security, data integrity, and operational requirements.

• Provide general onsite IT and end‑user support when required.

• Minimum 2 years of experience working in or providing IT support to a laboratory environment.

• Experience supporting Windows‑based workstations and servers, preferably within pharmaceutical, biotechnology, or scientific research environments.

• Strong hardware, software, and network troubleshooting skills.

• Experience supporting computers and IT systems connected to laboratory instruments.

• Knowledge of network connectivity, access management, and IT infrastructure.

• Experience installing, configuring, maintaining, and upgrading computer systems.

• Ability to troubleshoot technical issues independently and provide hands‑on onsite support.

• Experience working with laboratory personnel, IT teams, and external vendors.

• Strong communication, problem‑solving, and organizational skills.

• Ability to maintain technical documentation and follow established IT support procedures.

• Fluent in English.

• Valid criminal record extract, not older than three months, required.

Nice to have

• Experience supporting laboratory applications such as Waters Empower, Incucyte, LIMS, or ELN.

• Familiarity with GxP-regulated laboratory environments.

• Experience with scientific data management, archiving, backups, and data integrity requirements.

• Knowledge of validated laboratory systems and change control processes.

• Experience supporting specialized laboratory peripherals, including Zebra or Brady label printers.

• Previous experience in the pharmaceutical, biotechnology, or life sciences industry.

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program (“Fishing for Friends”)

• Company-sponsored events

Is IT in your DNA?