Lab IT Systems Engineer (Onsite)

D-ploy GmbH; Cambridge (MA); Presencial; USD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Friendly and international working env

Professional development opportunities

Referral program (“Fishing for Friends

Company-sponsored events

Resumo da oferta

D-ploy GmbH in Cambridge, MA is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory IT systems, instruments, and associated infrastructure within a dynamic life sciences environment. You will work closely with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology.

This role requires fluent English, strong troubleshooting, and the ability to work onsite in Cambridge

Qualificações

• Minimum 2 years of experience in laboratory IT support.
• Experience supporting Windows-based workstations and servers.
• Strong hardware, software and network troubleshooting skills.
• Experience supporting IT systems connected to laboratory instruments.
• Knowledge of network connectivity, access management and IT infrastructure.
• Experience installing, configuring, maintaining and upgrading computer systems.
• Ability to troubleshoot technical issues independently and provide hands-on onsite support.
• Experience working with laboratory personnel, IT teams, and external vendors.
• Strong communication, problem-solving and organizational skills.
• Fluent in English and able to maintain technical documentation.
• Valid criminal record extract, not older than three months.

Responsabilidades

• Provide hands-on IT support and troubleshooting for laboratory instruments, connected workstations, and associated computer systems.
• Install, configure, maintain, and upgrade Windows-based workstations and laboratory IT equipment.
• Troubleshoot network connectivity, software, hardware, and communication issues between laboratory instruments, servers, and IT infrastructure.
• Support specialized laboratory applications, including Waters Empower, Incucyte, and related scientific software.
• Manage laboratory data archiving, backups, access permissions, and system maintenance activities.
• Provide technical assistance during laboratory equipment installations, relocations, upgrades, and replacements.
• Configure, maintain, and troubleshoot tablets and peripheral devices used in laboratory workflows.
• Collaborate with scientists, laboratory personnel, corporate IT teams, and external vendors to resolve technical issues.
• Maintain accurate documentation of system configurations, troubleshooting procedures, and IT support activities.
• Ensure laboratory IT systems comply with applicable security, data integrity, and operational requirements.
• Provide general onsite IT and end-user support when required.

Descrição da oferta de emprego

D-ploy GmbH in Cambridge, MA is seeking a skilled Lab IT Support Specialist to provide hands-on IT support for laboratory IT systems, instruments, and associated infrastructure within a dynamic life sciences environment. You will work closely with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology.

This role requires fluent English, strong troubleshooting, and the ability to work onsite in Cambridge