Lab IT Support Specialist — LIMS & Instrument Systems

Precise Software Solutions, Inc.; Bothell (WA); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health Benefits

Retirement Plan with 4% match

PTO 15 days + holidays

Descripción de la vacante

Precise Software Solutions, Inc. is seeking an IT Laboratory Support Specialist to provide first-line IT support at the Bothell site. The role supports twelve laboratories, including instrument controllers and LIMS configurations, with remote assistance for other labs as needed.

The candidate should have lab IT experience or related education, plus strong communication skills and the ability to work in a fast-paced, secure environment requiring occasional travel for in-person support.

Formación

• Minimum 1 year in a laboratory environment providing hands-on IT support or lab duties or a degree in laboratory science.
• Minimum 2 years IT support experience with direct user contact and strong customer service.
• BioMedical IT experience preferred.

Responsabilidades

• Diagnose and resolve software and hardware incidents across Windows and Mac.
• Provide first-line IT support for lab instrumentation installation, maintenance, and configuration.
• Record and manage requests in the IT service desk system and ensure prompt resolution.
• Collaborate with dispersed teams and communicate site activities and user feedback.
• Assist with moves, networking, and imaging of laboratory equipment and controllers.
• Provide LIMS support and user training to analysts.

Conocimientos

Lab IT experience

IT support experience

Communication skills

Team collaboration

Problem solving

Travel willingness

Public Trust clearance

Educación

BA/BS in Computer Science or IT or lab science

Lab science education or experience

Herramientas

LIMS (Laboratory Information Management System)

Waters Empower/NuGenesis

IT service desk software

Descripción del empleo

Precise Software Solutions, Inc. is seeking an IT Laboratory Support Specialist to provide first-line IT support at the Bothell site. The role supports twelve laboratories, including instrument controllers and LIMS configurations, with remote assistance for other labs as needed.

The candidate should have lab IT experience or related education, plus strong communication skills and the ability to work in a fast-paced, secure environment requiring occasional travel for in-person support.