Lab IT & Integrations Lead - OMS/IMS Solutions

TechDigital Group; El Segundo (CA); Presencial; USD 110.000 - 145.000; Jornada completa

Descripción de la vacante

TechDigital Group is seeking an experienced IT Specialist to provide first-level support for laboratory applications, instrument-integrated systems, and lab IT infrastructure. You will handle user administration, onboarding/offboarding, and software deployments for standalone and networked lab environments.

The role requires strong Windows, Active Directory, and SCCM skills, plus familiarity with GLP/GMP/FDA 21 CFR Part 11 regulations.

Formación

• Bachelor's degree in information technology, computer science, life sciences, engineering, or a related discipline.
• 8+ years of experience in a laboratory or IT support role.
• Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
• Familiarity with laboratory instruments and integrated laboratory software platforms.
• Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
• Strong troubleshooting, communication, documentation, and stakeholder management skills.

Responsabilidades

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and IT infrastructure.
• Manage user administration, including account creation, modification, deactivation, and access control.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate software installations, upgrades, patches, and configuration changes for lab systems.
• Configure and maintain laboratory applications and instrument interfaces.
• Troubleshoot software, hardware, and instrument integration issues.
• Support audit trails, data archival, and system maintenance activities.
• Manage Windows workstations and network-connected devices.
• Collaborate with desktop, infra, and network teams to resolve issues.
• Administer Active Directory objects, including OUs, groups, and permissions.
• Perform SCCM client deployment, configuration, and maintenance.
• Troubleshoot DNS, DHCP, and domain authentication issues.
• Perform and monitor backup and recovery activities for lab systems.
• Support system image restoration and file-level recovery.
• Coordinate monthly patching and preventive maintenance.
• Work with vendors to resolve hardware failures and outages.
• Ensure GLP, GMP, FDA, and 21 CFR Part 11 compliance and SOP adherence.
• Update SOPs and technical documentation as needed.
• Create and implement change requests per ITIL change management.

Conocimientos

Windows OS

Active Directory

SCCM

Networking concepts

Backup and recovery

Endpoint management

ITIL processes

Regulatory compliance

Troubleshooting

Documentation

Stakeholder management

Educación

Bachelor's degree in IT / Computer Science / Life Sciences / Engineering

Descripción del empleo

TechDigital Group is seeking an experienced IT Specialist to provide first-level support for laboratory applications, instrument-integrated systems, and lab IT infrastructure. You will handle user administration, onboarding/offboarding, and software deployments for standalone and networked lab environments.

The role requires strong Windows, Active Directory, and SCCM skills, plus familiarity with GLP/GMP/FDA 21 CFR Part 11 regulations.