Sterling DOM Solutions Analyst | OMS/IMS & Integrations

TechDigital Group; El Segundo (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a seasoned developer to enhance and maintain their IBM DOM platform. In this role, you will design and develop solutions, collaborate with cross-functional teams, and ensure the application meets business requirements. The ideal candidate has extensive experience with IBM Sterling DOM, Java frameworks, and modern web technologies. This is an exciting opportunity to work with cutting-edge technologies and contribute to a dynamic team focused on continuous improvement and innovation.

Qualifications

• 7+ years of experience in software development, particularly with IBM DOM.
• Strong knowledge of Java frameworks and modern web technologies.

Responsibilities

• Design and develop the IBM DOM platform while collaborating with cross-functional teams.
• Maintain integrations with other systems and enhance the DOM application.

Skills

IBM Sterling DOM platform

Java frameworks (Spring, Hibernate, Struts)

Angular

Node.js

Kafka

Docker

Kubernetes

Google Cloud Platform

Azure

Test-driven development (TDD)

Agile methodologies

DevOps practices (CICD)

Security best practices

Performance optimization techniques

Job description

Job Duties
• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
• Perform user administration activities, including user account creation, modification, deactivation, and access management.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.
• Configure and maintain laboratory applications, instrument interfaces, and related system settings.
• Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.
• Support audit trail reviews, data archival activities, and system maintenance activities.
• Manage and support Windows-based laboratory workstations and network-connected devices.
• Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.
• Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
• Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.
• Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.
• Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.
• Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.
• Coordinate monthly patching activities and preventive maintenance schedules.
• Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.
• Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.
• Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.
• Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
• Create, document, and implement change requests in accordance with established ITIL-based change management processes.

Required Qualifications
• Bachelor's degree in information technology, Computer Science, Life Sciences, Engineering, or a related discipline.
• 8+ years of experience in a laboratory or IT support role.
• Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
• Familiarity with laboratory instruments and integrated laboratory software platforms.
• Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
• Strong troubleshooting, communication, documentation, and stakeholder management skills.