Sterling DOM Solutions Analyst | OMS/IMS & Integrations

TechDigital Group; El Segundo (CA); On-site; USD 110,000 - 145,000; Full time

Job summary

TechDigital Group is seeking an experienced IT Specialist to provide first-level support for laboratory applications, instrument-integrated systems, and lab IT infrastructure. You will handle user administration, onboarding/offboarding, and software deployments for standalone and networked lab environments.

The role requires strong Windows, Active Directory, and SCCM skills, plus familiarity with GLP/GMP/FDA 21 CFR Part 11 regulations.

Qualifications

• Bachelor's degree in information technology, computer science, life sciences, engineering, or a related discipline.
• 8+ years of experience in a laboratory or IT support role.
• Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
• Familiarity with laboratory instruments and integrated laboratory software platforms.
• Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
• Strong troubleshooting, communication, documentation, and stakeholder management skills.

Responsibilities

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and IT infrastructure.
• Manage user administration, including account creation, modification, deactivation, and access control.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate software installations, upgrades, patches, and configuration changes for lab systems.
• Configure and maintain laboratory applications and instrument interfaces.
• Troubleshoot software, hardware, and instrument integration issues.
• Support audit trails, data archival, and system maintenance activities.
• Manage Windows workstations and network-connected devices.
• Collaborate with desktop, infra, and network teams to resolve issues.
• Administer Active Directory objects, including OUs, groups, and permissions.
• Perform SCCM client deployment, configuration, and maintenance.
• Troubleshoot DNS, DHCP, and domain authentication issues.
• Perform and monitor backup and recovery activities for lab systems.
• Support system image restoration and file-level recovery.
• Coordinate monthly patching and preventive maintenance.
• Work with vendors to resolve hardware failures and outages.
• Ensure GLP, GMP, FDA, and 21 CFR Part 11 compliance and SOP adherence.
• Update SOPs and technical documentation as needed.
• Create and implement change requests per ITIL change management.

Skills

Windows OS

Active Directory

SCCM

Networking concepts

Backup and recovery

Endpoint management

ITIL processes

Regulatory compliance

Troubleshooting

Documentation

Stakeholder management

Education

Bachelor's degree in IT / Computer Science / Life Sciences / Engineering

Job description

Job Duties

• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
• Perform user administration activities, including user account creation, modification, deactivation, and access management.
• Support onboarding and offboarding of laboratory systems and users.
• Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.
• Configure and maintain laboratory applications, instrument interfaces, and related system settings.
• Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.
• Support audit trail reviews, data archival activities, and system maintenance activities.
• Manage and support Windows-based laboratory workstations and network-connected devices.
• Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.
• Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
• Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.
• Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.
• Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.
• Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.
• Coordinate monthly patching activities and preventive maintenance schedules.
• Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.
• Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.
• Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.
• Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
• Create, document, and implement change requests in accordance with established ITIL-based change management processes.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Life Sciences, Engineering, or a related discipline.
• 8+ years of experience in a laboratory or IT support role.
• Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
• Familiarity with laboratory instruments and integrated laboratory software platforms.
• Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
• Strong troubleshooting, communication, documentation, and stakeholder management skills.