Lab IT Desktop Support Engineer, L2 – Windows & Intune

Akkodis; Wilmington (DE); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Commuter benefits

Job summary

Akkodis is hiring an experienced L2 Lab IT / Desktop Support Engineer to provide onsite IT support for a pharmaceutical/life sciences R&D environment in Wilmington, DE. The role focuses on end-user support for Windows endpoints, Microsoft 365, Intune, SCCM/MECM, and lab hardware/software, serving scientists and researchers.

Strong communication and customer-service skills are essential to partner with R&D teams and IT to troubleshoot routine IT issues and specialized laboratory

Qualifications

• Experience providing L2 Desktop / IT / Endpoint Support in an enterprise environment.
• Experience in pharmaceutical, biotech, hospital or life sciences lab environments.
• Experience directly supporting scientists, researchers or R&D teams.
• Strong experience with Windows operating systems.
• Hands-on experience with Intune, SCCM, MECM, or Endpoint Manager.
• Experience supporting Microsoft 365 environments.

Responsibilities

• Provide Level 1 and Level 2 desktop and technical support for R&D, laboratory, business, and IT users.
• Provide onsite technical support to scientists, researchers, laboratory personnel, and other R&D stakeholders.
• Troubleshoot and resolve hardware, software, OS, endpoint, application, and connectivity issues.
• Support Windows desktop/laptop environments and Microsoft 365 applications.
• Perform endpoint administration and troubleshooting using Intune, SCCM/MECM, and Endpoint Manager.
• Support endpoint configuration, software deployment, patching, and device management.
• Work with internal IT teams and third-party vendors to diagnose and resolve complex issues.

Skills

L2 Desktop Support

Windows OS

Customer service

Communication

Tools

Microsoft Intune

SCCM/MECM

Microsoft Endpoint Manager

Microsoft 365

Job description

Akkodis is hiring an experienced L2 Lab IT / Desktop Support Engineer to provide onsite IT support for a pharmaceutical/life sciences R&D environment in Wilmington, DE. The role focuses on end-user support for Windows endpoints, Microsoft 365, Intune, SCCM/MECM, and lab hardware/software, serving scientists and researchers.

Strong communication and customer-service skills are essential to partner with R&D teams and IT to troubleshoot routine IT issues and specialized laboratory