Systems Analyst II: Microsoft 365 & Identity IT Support

Datalab USA; Westminster (MD); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k)

Paid Time Off

Company Holidays

EAP

Job summary

DataLab USA is seeking an IT Operations/Desk-Top Support professional to provide Tier 1–2 support for Microsoft 365 and endpoint platforms. The role includes device management with Intune, imaging, and lifecycle support, plus AD/Azure AD troubleshooting and Jira-based incident tracking.

The ideal candidate brings 3–5 years in IT operations, strong documentation and customer-service skills, and the ability to work independently within a cross-functional team.

Qualifications

• 3–5 years in System Support, Desktop Support or IT Operations.
• Strong hands-on experience with Microsoft 365 and Exchange Online.
• Experience managing devices with Intune (MDM/MAM) and policies.
• Knowledge of Active Directory and Azure AD / Entra ID.
• Experience with laptop imaging and endpoint lifecycle management.
• Familiarity with Jira in IT support or Agile environments.
• Strong troubleshooting, documentation and customer service skills.
• Ability to work independently with cross-functional teams.
• Experience with Linux, SQL or Python for reporting or automation.
• Knowledge of PowerShell scripting and ITIL concepts.

Responsibilities

• Provide Tier 1 & 2 support for end-user and system issues across Microsoft 365 and endpoint platforms.
• Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint.
• Manage devices using Microsoft Intune, including policies, compliance, and application deployment.
• Perform laptop imaging, provisioning, rebuilds, and lifecycle support.
• Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting).
• Troubleshoot email, identity, device, and access-related issues end to end.
• Track, prioritize, and resolve incidents and requests using Jira.
• Participate in Agile ceremonies and continuous improvement initiatives.
• Create and maintain technical documentation, runbooks, and standard operating procedures.
• Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements.

Skills

IT Operations

Troubleshooting

Documentation

Independent work

Customer service

Tools

Microsoft 365

Exchange Online

Intune

Active Directory

Azure AD

Jira

Linux

SQL

Python

PowerShell

Job description

DataLab USA is seeking an IT Operations/Desk-Top Support professional to provide Tier 1–2 support for Microsoft 365 and endpoint platforms. The role includes device management with Intune, imaging, and lifecycle support, plus AD/Azure AD troubleshooting and Jira-based incident tracking.

The ideal candidate brings 3–5 years in IT operations, strong documentation and customer-service skills, and the ability to work independently within a cross-functional team.