Lab Front Desk & Phlebotomy Trainee

Faculty Physicians Inc.; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Faculty Physicians Inc. in Baltimore, MD is seeking an entry-level Laboratory Practice Representative Trainee in Pathology.

The role supports front desk activities, phlebotomy procedures and patient check-in, ensuring accurate demographic and insurance information for ambulatory services. Responsibilities include scheduling, cash handling, and basic billing tasks using GE Front Desk software, while maintaining patient privacy and adherence to departmental policies.

Qualifications

• Must be fully certified in patient registration and phlebotomy.
• High school diploma or GED preferred; completion of an accredited program in Phlebotomy.
• Previous medical office experience is a plus.
• Knowledge of payer requirements for referrals and pre-authorization.
• Knowledge of computerized billing system.

Responsibilities

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Exhibits entry level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (referral, co-pay, ID and insurance card) and other pre-visit activities.
• Demonstrates the ability to collect co-payments, outstanding balances and post in GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining demographic and insurance information to receive payment.
• Observes and promotes positive guest relations; maintains courtesy and open communications with patients and referral sources.
• Confirms all written orders on the requisition match specimen label.

Skills

Patient registration knowledge

Phlebotomy skills

Medical office experience

Billing awareness

Payer requirements knowledge

Education

High school diploma or GED

Phlebotomy program completion

Tools

GE Front Desk

Job description

Faculty Physicians Inc. in Baltimore, MD is seeking an entry-level Laboratory Practice Representative Trainee in Pathology.

The role supports front desk activities, phlebotomy procedures and patient check-in, ensuring accurate demographic and insurance information for ambulatory services. Responsibilities include scheduling, cash handling, and basic billing tasks using GE Front Desk software, while maintaining patient privacy and adherence to departmental policies.