Clinical Operations Coordinator

MCS Health; San Juan (PR); On-site; USD 32,000 - 52,000; Full time

Job summary

MCS Health is seeking an Administrative Coordinator to manage essential administrative tasks, coordinate services, and ensure compliance with established protocols. The role acts as a link between members, providers, and the multidisciplinary team to facilitate integrated and timely service delivery.

The candidate will support unit operations, prepare presentations and reports, manage communications, and maintain HIPAA-compliant records to ensure confidentiality and regulatory adherence.

Qualifications

• Bachelor’s degree in Business Administration or related area.
• At least six months in healthcare settings preferred.
• Associate’s degree with two years of relevant study and one year healthcare experience preferred.
• High School Diploma with two years healthcare experience preferred.
• Proven experience may be replaced by established requirements.

Responsibilities

• Provide comprehensive administrative support related to unit operations, including drafting and sending communications, coordinating meetings, and managing equipment/material requests.
• Collaborate with team members to prepare presentations, reports, and other documentation, ensuring timely follow-up with departments (eligibility, benefits verification, payment agreements).
• Facilitate effective communication by receiving and transferring calls to the clinical team and relevant departments.
• Collect provider information from members to keep data up to date.
• Assess service requests for compliance and authorize services as needed.
• Submit requests through operational platforms to appropriate departments per protocols.
• Maintain follow-up on pending services with relevant areas and communicate final determinations within timeframes.
• Organize and maintain HIPAA-compliant filing systems and ensure confidentiality and security.

Skills

Administrative support

Communication

HIPAA compliance

Data entry

Documentation

Education

Bachelor’s degree in Business Administration

Associate’s degree in Business Administration

High School Diploma

Job description

MCS Health is seeking an Administrative Coordinator to manage essential administrative tasks, coordinate services, and ensure compliance with established protocols. The role acts as a link between members, providers, and the multidisciplinary team to facilitate integrated and timely service delivery.

The candidate will support unit operations, prepare presentations and reports, manage communications, and maintain HIPAA-compliant records to ensure confidentiality and regulatory adherence.