Lab Courier Dispatch Coordinator

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Yakima (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sonora Quest Laboratories / Laboratory Sciences of Arizona in Phoenix, AZ is seeking a Dispatcher who coordinates couriers, multi-route drivers and hospital messengers, ensuring STAT requests are relayed to third-party vendors and patient data is recorded accurately.

You will update the computerized dispatch system, respond to service issues, and help manage assets such as keys and radios. Evening shifts involve nightly closing and backup duties.

Qualifications

• Ability to communicate effectively through reading, writing, and speaking in person or on the telephone.
• Knowledge of and ability to operate a personal computer.

Responsibilities

• Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information. Must be able to enter information accurately. Responsible for updating the dispatch system database and route information.
• Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.
• Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)
• Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.

Skills

Communication

Customer service oriented

PC literacy

Tools

Dispatch software

Job description

Sonora Quest Laboratories / Laboratory Sciences of Arizona in Phoenix, AZ is seeking a Dispatcher who coordinates couriers, multi-route drivers and hospital messengers, ensuring STAT requests are relayed to third-party vendors and patient data is recorded accurately.

You will update the computerized dispatch system, respond to service issues, and help manage assets such as keys and radios. Evening shifts involve nightly closing and backup duties.