Dispatcher

Laboratory Sciences of Arizona; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Laboratory Sciences of Arizona seeks a dispatcher to coordinate the schedules of couriers, multi-route drivers and hospital messengers. You will manage will-call service orders, record patient information, and communicate with logistics staff for STAT testing.

The role requires accurate data entry, timely dispatching to 3rd party vendors and routing knowledge for local and statewide areas. Daily duties include monitoring and updating the dispatch system, resolving service issues, distributing

Qualifications

• Ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Knowledge of and ability to operate a personal computer.

Responsibilities

• Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide.
• Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.
• Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)
• Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.

Skills

Communication

PC Skills

Job description

Primary City/State: Phoenix, Arizona Department Name: Courier Svcs-Ref Lab Work Shift: Day Job Category: Supply Chain

POSITION SUMMARY

The dispatcher coordinates the schedules and activities of the couriers, multi-route drivers, and hospital messengers. The dispatcher must be familiar with all courier and hospital routes; local and statewide. Responsible for client requests for will call service and communicating with logistics staff for these requests. He/she must be able to effectively communicate with clients to record STAT testing and patient information. Timely dispatching of STAT calls to 3rd party vendors. Sorts and distributes Cytology and Pathology reports. Dispatchers shall be responsible for the control of company assets. The dispatcher often has to research and resolve pickup problems. Evening dispatchers will do nightly closing and backup on the computerized dispatch program.

CORE FUNCTIONS

• Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information. Must be able to enter information accurately. Responsible for updating the dispatch system database and route information.
• Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.
• Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)
• Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

Requires extensive sitting with periodic standing and walking. No exposure to hazardous or significantly unpleasant conditions anticipated. Typically requires routine use of personal computer and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects, ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.

MINIMUM QUALIFICATIONS

Ability to communicate effectively through reading, writing, and speaking in person or on telephone. Knowledge of and ability to operate a personal computer.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy