Medical Logistics Dispatcher: Route & STAT Support

Sonora Quest Laboratories/ Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Sonora Quest Laboratories in Phoenix, AZ is seeking a Dispatcher in the Courier Services - Ref Lab department. The dispatcher coordinates schedules for couriers, multi-route drivers, and hospital messengers, and handles STAT requests with clients and logistics staff.

The role requires familiarity with local and statewide routes, accurate data entry into the dispatch system, and nightly closing on the computerized program. Day shift in a hospital logistics environment.

Qualifications

• Ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Knowledge of and ability to operate a personal computer.

Responsibilities

• Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide. Enters all pick up and delivery information into computerized dispatch system, including test type, patient name and client information.
• Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.
• Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)
• Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.

Skills

Effective communication

PC literacy

Job description

Sonora Quest Laboratories in Phoenix, AZ is seeking a Dispatcher in the Courier Services - Ref Lab department. The dispatcher coordinates schedules for couriers, multi-route drivers, and hospital messengers, and handles STAT requests with clients and logistics staff.

The role requires familiarity with local and statewide routes, accurate data entry into the dispatch system, and nightly closing on the computerized program. Day shift in a hospital logistics environment.