STAT Dispatch Coordinator — Medical Courier Ops (Phoenix)

Laboratory Sciences of Arizona

United States

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Laboratory Sciences of Arizona seeks a dispatcher to coordinate the schedules of couriers, multi-route drivers and hospital messengers. You will manage will-call service orders, record patient information, and communicate with logistics staff for STAT testing.

The role requires accurate data entry, timely dispatching to 3rd party vendors and routing knowledge for local and statewide areas. Daily duties include monitoring and updating the dispatch system, resolving service issues, distributing

Qualifications

Ability to communicate effectively through reading, writing, and speaking in person or on telephone.
Knowledge of and ability to operate a personal computer.

Responsibilities

Communicates with internal and external customers, couriers, hospital messengers and 3rd party vendors by radio, telephone and computer. Records and dispatches all requests for pick up and deliveries; locally and statewide.
Responds to questions and resolves service issues such as complaints, missed pick ups, missing supplies, late STAT pick ups, etc.
Sorts and distributes test results, test update information, interoffice mail, and supplies. Orders courier supplies and maintains the courier room. Responsible for control of company assets (vehicle keys, radios, and mobile data devices)
Collects and organizes information for special reports and projects. Prints and reconciles daily will call logs.